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J
jilsond-aol-com
February 18, 2024
Question

I found a glitch in the login process..

  • February 18, 2024
  • 1 reply
  • 0 views
I have found what appears to be a glitch in the platform when logging in.   If you have a subscription to Quickbooks online, and inadvertently log into ProConnect using your existing company email or login ID, the app will automatically convert your account to an Accountant profile.   It will completely detach your company database from your user ID, and you will spend hours and hours online with support trying to figure out how to recover.   Most of the online experts will not be able to help you.    I discovered this bug after spending nearly 10 hours online with support personnel, and we only by chance figured out a workaround.  It got me back in, but the association to my primary adminstrator ID seems to be permanently lost because of the glitch.

1 reply

A
Aldren18
February 18, 2024

Thank you for sharing such detailed information, @jilsond. I appreciate your commitment in finding the solution to the issues with your administrator ID.

 

We encourage you to send feedback. This way, our product development team will be informed about this issue and take steps to address it.

 

To send your input, here's how:

 

  1. Open your QBO account.
  2. Go to Gear icon and select Feedback.
  3. Type in your suggestions and then click on Next.

 

I am also including an article here for future reference in case you encounter difficulty signing in to your Intuit account at any point: Recover your Intuit Account if you can’t sign in.

 

Feel free to come back if you have any other concerns. We're always here to lend a helping hand. Take care! 

 

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