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January 21, 2022
Question

I hae a bank deposit with seven checks from different customers. None of their names show up on reports, even though they are entered in the bank deposit. HOw to fix?

  • January 21, 2022
  • 1 reply
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1 reply

January 21, 2022

Welcome to the Community, shaoulianpropert.

 

I can help you show customers with checks shown on your report. You can run a report by customizing a report. This will help you filter accounts or customers, or format the layout so the right data shows up in the report.

 

If it's still not working, you can delete and recreate the bank deposit. This will trigger the system to show customers in the report.

 

Here's how to delete the deposit:
 

  1. Go to Accounting.
  2. Choose your bank account.
  3. Under ACTION, select View Register.
  4. Tap Delete.
  5. Click OK.
     

Once done, you can now recreate the deposit.

 

If the issue persists, I suggest logging into your account using a private browser/ incognito mode. Private browsing prevents cookies from being stored on your computer, making it a great place to identify browser issues. Use these keyboard shortcuts:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox or Microsoft Edge).
  • Control + Option + P (Safari).

 

If it's working fine, you can clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the web page and a faster browsing experience. You can also use other supported browsers as an alternative and roll out the possibility of a browser-related issue.

 

I've added this helpful article for reference in reconciling your accounts: Reconcile an account in QuickBooks Online

 

Anything else you need help with can be answered here in the Community. Just let me know if you have additional questions about running a report and I'd be happy to assist. Have a good one.