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N
nickcoury
December 19, 2020
Question

I have a new cell phone number and I want to make changes to my company information, how can I confirm it's me when the old number is where the texts are sent?

  • December 19, 2020
  • 7 replies
  • 0 views
When I lost my company provided cell phone, I gave up that number. Now I can't verify I am the owner of the account by text or call and I can't update banking information. It isn't possible to talk to a human, how can I make this change?

    7 replies

    R
    RCV
    December 19, 2020

    It's my priority for you to update our banking information, nickcoury.

     

    Once we turn on the two-step verification in your QuickBooks Online (QBO) account, the verification code is sent to your registered mobile phone number either through text message or voice call. This is part of the Multi-factor authentication for security enhancement on top of the usual password requirement. You can also receive the security code through your email. To learn more about this one, see  Verify your account with the multi-factor authentication article.

     

    Since you already have a new phone number, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and help you with this one. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them: 

    1. Go to the Help menu at the upper right.
    2. Select Contact Us.
    3. Enter your concern.
    4. Click Let’s talk.
    5. Choose Get a callback. 
    6. Type in your contact info.
    7. Select Confirm my call.

    Feel free to visit our Account management page for more insights about managing your Intuit Account. 

     

    Keep me posted f you need a hand with running your business in QBO. Assistance is just one click away. Have a great weekend.

    N
    nickcouryAuthor
    December 24, 2020

    It has proven impossible to get a call back on my phone number or response to "let's chat". My new phone number is making this very complicated and unnecessarily challenging. I'd like to update my LLC banking information ASAP, this is important to me. My new phone number is (REMOVED), if someone there can update that manually, I should be able to complete the rest. Thank you!

      R
      Ranliles88
      September 27, 2021

      I need the cell phone number changed help I can’t log in 

       

      JenoP
      JenoP
      September 27, 2021

      Let's make sure that you can log back into your account, Ranliles88.

       

      Since you longer have access to the phone number, you can send a request to our account protection team to recover your account. Here's what to do:

       

      1. Take a high-quality photo or scan of your driver's license, passport, or other government-issued ID. You can also use a notarized document with your name and address.
      2. Fill out the form below with your info, and upload your ID or document.
      3. Within one business day, look for an email from no_response@intuit.com with the next steps. If we approve your request, you'll receive a link to reset your password.

       

      We'll take care of your request within one business day. Our business hours are Monday through Friday, 8:00 AM to 5:00 PM PT.

       

      Once you're back in your account, you can change your email address or other info. For extra security, our general support team doesn't have access to update your info.

       

      Open this article to upload the document: Recover Your Account When You Can't Sign In.

       

      You can also follow these steps on how to reach out to our support team if you can't log in to QBO:

       

      1. Go back to the sign-in page, then select I forgot my user ID or Password.
      2. Click Try Something Else.
      3. Select Talk to an expert.
      4. Complete the required fields. Then select Submit to connect to an expert via Chat.

       

      I also have these articles to share to share just in case you run into the same issue in the future:

       

       

      Visit us again in the Community if you have questions or other concerns. I'll be around to assist you again. Keep safe and healthy always.

      C
      canyonviewsoberliving
      July 2, 2022

      Originally I typed a wrong number I need to fix it, and I need to update my bank account my old bank account is closed where did the money went

       

      J
      JaniceKD
      October 6, 2022

      I cannot get into my account to change the phone number when you want to call me or text me for my second verification.

      C
      Carneil_C
      October 7, 2022

      Nice to have you join this thread, @JaniceKD. I'll chime in and help you update your phone number in QuickBooks Online. 

       

      You'll want to follow the steps given by my colleague above to change your phone number so you'll be able to receive text messages and calls for account verification. You can log in to your Intuit account first and edit your information from there. I'll show you how:

       

      1. Please go to this link: accounts.intuit.com, and enter your QuickBooks Online credentials.
      2. From the Sign in & security menu, then choose Phone.
      3. Tick Change next to your phone number.
      4. Select your country and enter the new number.
      5. Enter QuickBooks Online password, then Save.
      6. Choose how you want to confirm your contact information by selecting the following: Text message or Voice call then, choose Continue.
      7. Confirm by entering the code, then select Done to save the changes.

       

      Alternatively, you might also want to change the phone number that appears on your QBO sales forms for business purposes. Here's how:

       

      1. From Settings, choose Account and Settings.
      2. Choose the Company menu and go to the Contact info section.
      3. Update the Company phone number and Save it.

       

      Moreover, you can also check this guide for more insights to help you manage your QBO account for multi-factor authentication: Verify your QuickBooks Online account with multi-factor authentication or two-step verification.

       

      In addition, please review these handy articles for more insights into managing your business information: Change your business name, contact info, or EIN in QuickBooks Online.

       

      Feel free to visit here again in the Community to keep me posted on your progress with setting up your phone number for authentication. I'm determined to help you succeed. Keep safe always!

      M
      mnious415
      February 16, 2023

      Can’t access my profile 

      JessT
      JessT
      February 16, 2023

      Hi mnious415,

       

      Thank you for joining the conversation. Let me help you recover your account.

       

      You'll need to submit some documents to prove your identity so we can send you a link to let you change your phone number in your Intuit account. Please refer to this article: Recover your Intuit Account if you can’t sign in. Then, go to this section and fill out the form: I lost access to my phone or email address.

       

      The phone number is associated to your Intuit account's login information, which you use when signing in to QBO and other Intuit subscriptions.

       

      Feel free to go back to this thread if you have questions as you go through the process.

      G
      Gisela3
      December 27, 2023

      Hi i need your  support, i need update my Sing in; I have a new email address, and phone number.

       

      How can i do this. im create a new account, [email address removed] Phone number new: [removed] but i cant change the old information.

       

      but  i need erase the last emai ([email address removed]) and the old phone number [removed].

       

      please help.

       

      J
      JanbonN
      December 27, 2023

      Hello there, @Gisela3. Allow me to provide you with the steps to update your account information.

       

      First, let's update your sign-in information in the Intuit Account Manager:

       

      1. Sign in to the Intuit Account Manager. Use your old credentials.
      2. Select the Sign in & security menu.
      3. Select the User ID, Email address, Password, or Phone section.
      4. Make your changes.
      5. When you're done, select Save.

       

      Second, change your sign-in information in QuickBooks, TurboTax, or Credit Karma products.

       

      1. From the dashboard, select your Profile icon next to the Gear icon.
      2. Select Manage your Intuit Account.
      3. In the Intuit Account Manager, select Sign in & security.
      4. Select the User ID, Email address, Password, or Phone section.
      5. Make your changes.
      6. When you're done, select Save.

       

      For further information, please refer to this article: Update or change your Intuit Account sign-in information.

       

      If you'll be asked for a code and don't have access to your phone number or email address, please refer to this article where you can request it: Recover your Intuit Account if you can't sign in.

       

      After sorting everything out, you can check this helpful article about personalizing your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

       

      Let me know if you need further assistance in updating your account. I'm here to help you. Have a great day.

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