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November 3, 2022
Question

I have entered an expenditure for our office cleaning. Every other expenditure for that account is showing up in the Account Quick Report. Why is one not listed?

  • November 3, 2022
  • 1 reply
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1 reply

November 3, 2022

There are times that local internet cache files stored in the system can cause unexpected behavior in the product, abreault-hcfirst. 

 

When your browser becomes full of site data causing problems in QuickBooks Online. To check if this is a browser-related issue, you can open your QuickBooks using an incognito or private window. This can help us rule out any cache-related issue that might've caused the problems. Use these shortcut keys to open it: 

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox: Press CTRL + Shift + P.

 

If it's now working well, you'll have to go back to your regular browser and clear its cache. This will delete the accumulated junk files and enhance your browsing experience.  

 

When you're done clearing the cache, close any browser instances to complete the process.  

 

Also, make sure you're using a supported and updated browser for QuickBooks Online.   

 

Additionally, please refer the following articles to learn about how to print, export, and email different reports available in your subscription:

 

 

If you have other questions about this topic, please keep me updated in the comment section. I'd be more than happy to offer additional assistance.