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E
ericstang-gmail-
October 29, 2024
Question

I have no idea why I'm gettting this email. Hi there. We're confirming that...A profile in your Intuit Account was updateWe wanted to let you know that your profi

  • October 29, 2024
  • 2 replies
  • 0 views
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2 replies

K
KimberlyS
October 29, 2024

The email confirms that you've updated your Intuit Account credentials, Eric. I'll be pleased to discuss this matter further, including distinguishing fake emails to prevent falling into it.

 

When you make any changes to your Intuit Account, you'll receive an email confirmation about this action. If you receive an email even if you haven't modified your account information, please refrain from clicking any link attached and avoid sharing your personal data for security reasons.

 

Here are the things to remember when you receive suspicious emails:

 

  • Intuit will never ask for your personal info in an email.
  • Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
  • Any link we send you in an email will always be for an intuit.com address.

 

You can browse this article to learn more about it: Identify suspicious activity, phishing scams, and potential fraud.

 

Additionally, you'll want to review our online security tips for data protection guidelines and security notices for suspicious emails reported by other customers for your reference.

 

Moreover, I recommend visiting our Online Security Center website to report fraudulent activities you encountered and help prevent this from happening again. Once there, click on Contact US and choose Report a fake email (or phishing).

 

On the other hand, you can scan this material for the steps to update your company details, ensuring customers can easily recognize and contact your business: Change your business name, contact info, or EIN in QuickBooks Online.

 

Please jump into this thread anytime you need more assistance dealing with fraudulent activities or other QuickBooks Online-related concerns. We can always offer additional support to keep you on the right track.

J
Just_me
October 29, 2024

"Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com."

 

@KimberlyS  Ever her of PHISHING?  You might want to do some research before you continue making it out like ONLY QB emails will come from emails that end like that.  PHISHING emails do the same!!  That's part of what makes them look so real.  

STOP telling QB customers different.  (Unless you're involved in the scam, too). 

 

    J
    Just_me
    October 29, 2024

    @ericstang-gmail-  Login to your account and make sure things are as they should be. 

    E
    ericstang-gmail-Author
    October 30, 2024

    I did all that etc, but it is ridiculous that intuit or QB does not have 24 customer support, etc. Nor a email address to forward this type of email to have it verified. 

      J
      jamespaul
      November 6, 2024

      Hello, Eric.

       

      I'm dropping by to help you forward the email to our Security team. 

       

      You can forward the suspicious email to security@intuit.com, and a dedicated team will verify it. 

       

      Also, the QuickBooks Community channel is open 24/7 but our QuickBooks Online Live Support channels are open Mondays to Fridays at 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT. For QuickBooks Online Advanced users, live support is available 24/7. 

       

      An email can be spoofed to make it look like a legitimate address. So, just like what Just_me said, it's generally recommended to check your account for any changes on your billing, address, subscription, or any sensitive information (the first and crucial step). Aside from attachments and links, I'd also advise not to call the phone number on a suspicious email. 

       

      Drop by again if you have concerns changing your account information (other QuickBooks-related questions are also welcome). We're here to help. 

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