I have renewed my subscription and the account is active but app continues to prompt me to renew

I'm here to ensure that your app's subscription run smoothly in QuickBooks Self-Employed (QBSE), Kirt. 

First off, have you verified that the payment went through? If so, refresh your QBSE app to view the most recent and up-to-date information on your mobile device.

Here are the steps you can follow:

iOS

1. Tap Settings, then locate General.
2. Select iPhone Storage, then click the QBSE app.
3. Press Offload App.

Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Select Settings, then Refresh Data.
3. Tap YES to confirm.

It will help you clear up storage space on your device without removing any of your app's documents and data. Alternatively, uninstalling and reinstalling the app will help narrow down the cause.

Otherwise, you can contact our Customer Support team. One of our live representatives will investigate further using the appropriate tools.

Here's how:

1. Go to your QBSE account, select Help (?), and click Contact Us.
2. If using the QBSE app, hit the + button and select Ask QB Assistant.
3. Enter talk to a human and click on Continue.
4. Click your preferred way to connect with us.

• Have us call you - Get a call from a support expert.
• Chat with us - Start a conversation with a support expert.

Additionally, you can view and update your subscription in your Settings to keep your account active and smooth. 

I'll be here if you've got additional queries regarding your subscriptions in QBSE. It's always my pleasure to be of assistance. Have a great day ahead.