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May 14, 2021
Question

I have the quickbooks phone app. All Of my information is there. When I log in to the desktop version, None of my info is here.

  • May 14, 2021
  • 1 reply
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1 reply

May 14, 2021

Thanks for dropping by the Community, mjga580031.


I know how important for your business to able to view all transactions on the browser or via phone. I'll help and guide you on how to fix the issue.


When signing to QBSE using a browser, enter the login credentials you used on your phone. This is to ensure you can see all transactions in your company.


If the user ID and password are correct, reset the information to start fresh. For the step-by-step process, check out this article: Reset your password or recover your user ID for QuickBooks Self-Employed.


If you’re unable to log in to QBSE, here’s an article that contains solutions on how to fix the issue:Recover your account when you can't sign in.


We collected resources that will help our customers perform any QBSE tasks seamlessly. Choose the topic and click on it to see the complete information: QBSE self-help articles.
Don’t hesitate to visit the Community again for any product questions or concerns. I’ll get back to make sure you’re taken care of.