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November 28, 2022
Question

. I have to refresh the screen to get links to work. How do you fix QBOL to go to the screen when a link is clicked with a mouse?

  • November 28, 2022
  • 1 reply
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1 reply

Candice C
November 28, 2022

Good morning, @fh276

 

It's great to see you back in the Community. I appreciate you coming here with your question about the QuickBooks Online link. 

 

The best route would be to use a private browser or incognito window to assist with eliminating any errors or glitches that may be occurring in the system. Here's how depending on your browser session:

 

  • Google Chrome: Ctrl + Shift +
  • Internet Explorer/Firefox: Ctrl + Shift +
  • Safari: Command + Shift +

 

If this works, go back to your regular session and clear your browser's history. If not, let's try using a different support browser to ensure this isn't the cause. 

 

Come back and let us know how these steps help or if we need to dig further into the problem to get the link to work properly. We're always here to lend a helping hand. Bye for now!