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I installed my Quickbooks Pro 2009 on new computer but can transfer my user files

Forum|Forum|2 years ago
June 25, 2024
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I just got a new laptop with Windows 11. I purchased an external DVD drive so I could install my Quickbooks Pro 2009 on my new laptop. I did a backup of my company files onto a flash drive, but here is the problem I'm having. I kept QB Pro 2009 updated on my old laptop so it's running an updated version, and after installing it on my new laptop, it's not allowing me to update. When I try to restore my company files, I get an error saying that I need to update this program to the same version running on my old laptop before I can do the company restore. When I try to update I'm getting error codes on all updates (12007 and 12029). I never backed up anything on QB online and don't have access to that original account since the email I signed up on is long gone. It also says that I could go back to a backup file that is prior to the update, but I'm sure it would have been years ago since Intuit is no longer providing support for this product. If I re-download the original software on my old laptop would it revert back to the non-updated version? Would I lose all of my files if I did that? My current laptop has Microsoft Edge as a browser and I also use Firefox. I read something about needing Internet Explorer to be able to do updates and another program that had something to do with Quickbooks security. I'm willing to do that if it will in fact allow me to update. Is there any other way for me to restore my company files without having to purchase a new program or subscription?

QuickBooks Desktop

Best answer by Rasa-LilaM

Thanks for the detailed information about restoring your company files to the new computer, calindsey. Let me provide some information to help you get back to business.

In addition to @4Gal answer, QuickBooks Desktop (QBDT) Pro 2009 is already a discontinued product so you'll get errors when updating it. You'll no longer receive critical security updates protecting your data and encounter errors when updating it.

Keep in mind, that Windows 11 isn't compatible with your current QuickBooks version. Moreover, we have a built-in browser that replaces Internet Explorer 11. Refer to this guide for more insights about the operating system, hardware, software, and other requirements to run the program: System requirements for QuickBooks Desktop 2024.

The first version installed is the default release version when you install the desktop program. Performing this task will not cause any data loss. Also, you'll be prompted to update the company file to the latest version to match the version from the old computer to the new one.

You can consider upgrading to the latest desktop program to ensure a seamless experience while handling your financial tasks. I recommend contacting our Technical Support Team if you wish to continue using QBDT Pro. They'll assist in placing the order and guide you through the installation process.

Here's how:

Click here, and choose QuickBook Desktop from the drop-down menu.
Tap the Continue button to proceed.
In the Which product is your question about? drop-down, select QuickBooks Desktop, and choose the specific edition from the list.
Type a brief description of your concern in the field box and press the Continue button.
Follow the onscreen instructions to complete the process.

To learn more about the various features available in QBDT 2024, see the following articles:

For additional information on completing a particular accounting task or resolving any problems encountered while using QBDT, click on the links below to view the full details:

Stay in touch if you have other product-related concerns or questions about installing and restoring your QuickBooks. We're always available to provide the guidance you need.

4

4Gal

Open the sample file on your new machine and hit CTRL+1 keys. You will get a product information window. Which Release version do you see behind the name of QuickBooks Pro 2009?

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Rasa-LilaMAnswer