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January 11, 2022
Question

I'm a QBO Pro Advisor but I'm unable to access my QBO Accountant

  • January 11, 2022
  • 1 reply
  • 0 views
Can anyone tell how I can access my QBO Accountant while being a QBO Pro Advisor

1 reply

Rubielyn_J
January 11, 2022

It's my priority to help access your QuickBooks Online Accountant, @qbosavvy-gmail-c

 

Normally, if you have the login credentials for your account, you'll have the option to access it anytime. May I ask if you received an error message when trying to sign in to your QuickBooks Online Accountant? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

 

In the meantime, we can perform troubleshooting steps to fix this. There are times that the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or a private browser. You can use either of these shortcut keys:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

Once you have successfully logged in to your account, go back to your regular browser and clear its cache. This is done to speed up the process next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

 

In addition to that, you may also check out the Get help if you can't sign in to your account guide. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation. With these steps, you can correct your payroll and log in to the account in no time.

 

Feel free to leave a comment below if you have any other questions about accessing your account. I'm always here to help. Wishing you and your business continued success.