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info1496
February 6, 2021
Question

I'M BEYOND UPSET WITH QB. I have a payment that needs attention and has been in this status for 2 days. I was told to check my email but there was nothing there. HELP

  • February 6, 2021
  • 1 reply
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How do I speak to a HUMAN?

1 reply

IamjuViel
IamjuViel
February 6, 2021

Hello, @info1496.

 

I understand the impact of any delay in releasing your customer's payments. Let me route you to the best available support so we can securely check its status.

 

Here the factors that affect the posting of your payments:

  • The time when you enter these transactions.
  • The financial institution to deposit the funds.
  • Bank policies for verifying and processing electronic deposits.

The approximate wait time for credit card payments to be transferred to your bank would take 5-7 banking days, while ACH deposits may take 7-10 business days. You can log in to your Merchant Services account to check your payment history. It keeps a complete record of your payment activity. Here's how:

  1. Sign in to the Merchant Service Center.
  2. Go to Activities & Reports.
  3. Choose Deposits.
  4. Set the date range in the Dates field.
  5. Click Search.

If it shows Withheld or Batch Deposit Returned status for any issues with the customer payment. Just go to the drop-down arrow under the Fee column to review the details. If the payments were already deposited, you'd want to contact your bank for additional verification steps.

 

Otherwise, I'd recommend contacting our Merchants Support team. They can look up your account in a secured environment and verify the status of your customer' payments. Let me guide you n contacting our Merchants Support Team and request for a manager to further assist you. Here's how to contact us:

  1. Visit: https://community.intuit.com/browse/payments-contact-us.
  2. Choose the specific Merchants Service product you're using.

Also, I've added these articles to learn more about how you can take and process payments in QuickBooks:

Keep us posted here and let us know how your call goes. The Community and I are always here to help.

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