I’m trying to cancel my subscription and I keep getting a pop up that says don’t go, when I X it out it goes right back to the page, and won’t let me cancel!?

Thanks for dropping by here, snedly.

We have an ongoing investigation about not being able to cancel a QuickBooks Self-Employed account. While we're unable to provide a workaround, I'd recommend reaching out to our Customer Care Team. They can add your company information to our notification list, so you'll be notified via email if there's an update.

You can follow the steps on how to contact our support agent here: Contact QuickBooks Self-Employed Support.

For reference about cancelling the service, you can read this article: Cancel your QuickBooks Self-Employed subscription.

You can always visit the Community if you have other questions or concerns about your account. Take care and stay safe!