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April 6, 2021
Question

I'm trying to log into my account and it keeps taking me to a page asking me to pick a plan. I've had a plan for years. Please advise ASAP.

  • April 6, 2021
  • 1 reply
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1 reply

April 6, 2021

I can help you log in to your account, mwclay23.

 

Be sure that you log in to the correct QuickBooks Self-Employed link. There are also times that the regular browser stores cache files that cause unusual responses when logging in. We can verify that by accessing your QBSE account using a private browser. This will open your account in a clean slate and loads fresh data. Here's how:

  • Mozilla Firefox: Press CTRL Shift P
  • Safari: Press Command Shift N
  • Google Chrome: Press CTRL Shift N

If you're able to log in, you switch back to the main browser and clear the cache. You'll also want to use another supported browser to isolate login issues.

 

You can use this link on how to manage your subscription: Update your Billing and Subscription Info in QuickBooks Self-Employed.

 

Keep me posted on how this works. I'll be around the corner to help. Take care!