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daraghmanajwa-gm
February 1, 2023
Question

I need help with the subscription

  • February 1, 2023
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

Candice C
Candice C
February 1, 2023

Hello, @daraghmanajwa-gm. 

 

It's great to see a new face here in the Community. Let's work together so that you're able to get help with your QuickBooks Online subscription. 

 

To clarify, what specifically are you needing assistance with regarding your subscription? 

 

In the meantime, you can review these articles below that may help you out: 

 

 

Come back with those details and we'll determine the best solution for your business. Have a great day! 

D
daraghmanajwa-gmAuthor
February 2, 2023

I did my invoice and when ever I was sending it it said that I need to subscribe which I did and it's not working when ever I tried to subscribe it said suspended when ever I went to subscription. 

Fiat Lux - ASIA
Fiat Lux - ASIA
February 2, 2023

@daraghmanajwa-gm 

Try opening your QBO account on any private/incognito browser and navigate to Billing and Subscription menu.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

Daniela_A
Daniela_A
February 2, 2023

Let me ensure you'll be able to return where you left off, @daraghmanajwa.

 

The QBO account will be suspended if we cannot successfully process payment for your subscription. All cancelled accounts will only be accessible in view mode. Although you cannot add or update data, you can still read all of your company's data. Don't worry, you can always reactivate your subscription by updating your payment information.

 

Proceed as follows:

 

  1. Sign in to your QBO as a master admin.
  2. Go to the Gear icon, then pick Account and Settings.
  3. Choose the Billing & Subscription tab.
  4. Under Payment method, click Edit.
  5. Enter the updated credit card or bank information in the appropriate fields. Ensure that the billing address in QBO is the same on your credit card statement.
  6. Tap Save changes.

Once the credit card has been updated, the suspension should be lifted shortly or at midnight PST. You can check this article for more insights: If your QuickBooks Online account gets suspended.

 

If the issue persists, I advise getting in touch with our Customer Care Team so they can look into your account and find the source of the error in a secure setting. Visit this link: QuickBooks Online Support to see their contact information and instructions for using the callback service. To ensure a timely service, also look into the help hours.

 

Furthermore, check out these articles on how to review QuickBooks charges and manage billing information:

 

Should you need more assistance with the subscription, feel free to comment below. I'm always around to take care of all your needs. Keep safe!

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