I need to reclassify an account that I have as Other Expenses to Expense. When I try to edit the account, a pop up comes up behind the edit asking whether I want to do this. I can not get to the pop up to answer yes, and consequently can not reclassi

Not that I am aware of, until they fix it, you can try this

create a new expense account named slightly different

then edit the other expense account and change the name to exact same as the new account, say yes to merge

then make the other expense account inactive

Thanks for joining the Community, PLShores.

I tested this myself in our test drive account and was able to change my account's type from Other Expenses to Expense. The notification allowed me to click its Yes option to proceed and make the changes.

Here's an image showing my experience:

Since your pop up notification isn't allowing you to utilize its Yes or No buttons, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your notification's buttons are working.
 

Here's how to access incognito mode in some of the most commonly used web browsers:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

If you still can't use your pop up's available options while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.
 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.
 

Here's a list of supported browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge
• Safari 11 or newer

You can also check a browser's compatibility with our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.
 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

1. Use the Help (?) icon.
   
2. Click Contact Us.
   
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.

I've additionally included a detailed resource about system requirements for QuickBooks that may come in handy moving forward: System requirements

I'll be here to help if there's any questions. Have a lovely day!