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J
Jambalayajones
February 21, 2024
Question

I need to update my email and phone number

  • February 21, 2024
  • 1 reply
  • 0 views

I am trying to update my email address and phone number.  Every time I attempt to update the email address I"m told that you need to verify it's me, even though I'M ALREADY SIGNED IN.  After verifying it's really me that signed in before, I'm redirected to the Overview page to start the process over again.

 

I've tried filling out your form using my ID to make any changes.  I get about 3-4 steps in before the process refreshes itself and returns to step one.

 

Is there anything else that I could be doing to make any changes to my account?

1 reply

I
IrizA
February 21, 2024

I appreciate the steps you have taken to update your email and phone number, Jambalayajones. 

 

When updating your personal information, there are a couple of ways you can do it. You may either change it within your QuickBooks account or make use of the QuickBooks form. Since you already did these steps, it's best to use other supported web browsers or private browsers to rule out any browsing history or cached files causing the problem. Here are the shortcut keys for accessing private browsers:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

If the issue persists, it is recommended to contact our support team as they have the ability and equipment to assist you properly. They can also investigate the cause of the issue by pulling up your account.

 

Here's how to contact our support:

  1. In your QBO account, select Help (?). 
  2. Choose the Search tab.
  3. At the bottom of your screen, click Contact Us.  
  4. Type your concern. Then click Continue. 
  5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
  6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
  7. Depending on what you choose as your way to connect with us, click Callback, Schedule an appointment, or Chat. 

 

It's also best to know the available hours of our support so that you'll know when's the best time to call or chat with them.

 

We're still here if you have other questions about changing your email and phone number. Just click the Reply button, and we'll be right here to help. 

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