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April 24, 2020
Question

I need to update the sign in info for my cc. When I select "edit", I am only presented with a "Edit Account Info" button. Why is the "Edit sign-in info" button missing

  • April 24, 2020
  • 1 reply
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Original commenter did not share additional details

1 reply

Adrian_A
April 25, 2020

We haven't received any report about the missing Edit sign-in info button, gregr2.

 

Let's identify why you're unable to see it. To start with, let's update your credit card information on a private window. This is where we can determine if a browser-related issue causes the button to be missing.

 

You can use these keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Shift N
  • Microsoft Edge: Ctrl Shift P

 

Then if it works, we can go back to a regular browser and clear its cache. A piled cache can also be the reason for some unexpected issues on the pages we've opened.

 

We can also switch to a different supported browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

Afterward, let's check to see if you're now able to see the Edit sign-in info button.

 

I've also added these articles for more information when changing your bank account information:

 

 

I'm just around if you still need help. Stay safe!