I paid for my subscription, but I'm not able to categorize my expenses. How do I fix this?

Help has arrived, @bs3sports-outloo.

I do have a few solutions to help you fix this and ensure you can categorize your expenses in QuickBooks Online. 

Experiencing this dilemma in QuickBooks is typically the result of outdated or corrupted cache files in your web browser. I'd recommend logging in to your account through an incognito window. This way, we can see if it's browser-related.

Here are the keyboard shortcuts:

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

Once signed in, re-categorize the expenses to verify if it's running adequately. If it works, return to your regular browser and press the CTRL+ Shift and Delete keys on your keyboard to clear the cache. 

Additionally, check out these articles below to learn more about how to reconcile accounts and also handle your subscription: 

• Manage billing, payment, and subscription info in QuickBooks Online
• Reconcile an account in QuickBooks Online

I'm always here to help around the clock. Post another question or leave a reply below if you have other topics, bs3sports-outloo. Keep safe.