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J
joe-creamcityre-
July 1, 2022
Question

I purchased a Simple Start subscription and made a newbie mistake of uploading a test .qbw file. I want to purge the account but cannot! /purgecompany is not included!

  • July 1, 2022
  • 1 reply
  • 0 views
It took forever to convert/repair my QB 2017 files into correct form for the Simple Start Online account. Also had difficulty uploading it until was helped in Chat.  Uploaded a minor company account to "get the hang" of using the system.  But now that I want to upload the main company account, I can't, and the supposed /purgecompany command does not work for Simple Start. This is infuriating!

1 reply

Candice C
Candice C
July 1, 2022

Good evening, @joe-creamcityre-. 

 

Welcome to the Community! I can provide you with some information to help answer your question about deleting your data. 

 

Since you're using the Simple Start version, the /purgecompany feature won't work when deleting all data. You'll need to cancel you current company and then get a new one. Here's how to perform both of those actions: 

 

 

Note: When starting a new company you can use the same user ID and password you used before. Moreover, use this guide to review more details about deleting your data. 

 

I hope this helps answer your question. Feel free to come back if you have any other concerns. I'm always here to lend a helping hand. Have a splendid weekend ahead! 

J
joe-creamcityre-Author
July 1, 2022

Thank you very much for your quick reply!

 

The reason that I decided to sign up yesterday is that your salesperson offered me a very attractive full-year rate. Is there any way to ensure I can get that same rate when I sign back up? (Fingers crossed).  

 

If not, I will simply cancel and go back to the desktop version as my current subscription is useless without being able to purge.

T
TirzahC
July 1, 2022

Hello there, joe-creamcityre-.
 

Once you cancel your account, we hang on to your data for one year for paid and trial subscriptions. The system only allows you to to purge your data if your account is less than 60 days. Know that this process only works for QuickBooks Online Plus and Essentials versions. 

 

If you wish to continue using the program, you'll need to have a paid subscription. I suggest to call our support to assist you in cancellation. They can verify the rate or promo if it is available. 

 

To learn more about our plans and pricing, you can check out this site: Choose the right accounting plan.

 

For more insights on what will happen to your data if you cancel an account and on how you can delete a company file and start a new one, you may scan through these links below:

 

 

If you have other questions in mind, you can always go back to this thread.

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