I purchased but still says I need to buy and can’t access my account when I click subscribe it says I already have it I have talked to 3 people already and still nothing?

I appreciate you for reaching out us here in the Community, @advancedrc2000.

To check the status of the subscription, I have to collect sensitive data to view the information. The Community is a public platform, and performing this task can’t be done here for security reasons.

I still recommend contacting our Self-Employed Care Team again to follow-up issue. One of our support agents can take a look at the case number and provide an update about the issue in a secure environment.

Here's how:

1. Choose the Help menu in the upper right hand to access the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue/topic in the field box and then hit the Let’s talk button.
4. Select how you want to reach out to our support team: Start messaging or Get a callback.

I also invite you to visit our Firm of the Future website to know what our product development team is working on. From there, you’ll see the latest enhancements added to the product.

Reach out to me anytime whenever you have further questions. Please know I’m here to help you. Have a good one.