I rcvd this message in QBO this morning:We’re sorry! You don’t have access rights to view this data.My company logo is missing and the graphics seem off. Any thoughts?

Let's make sure you'll be able to access your data.

To begin with, may I ask what data you are trying to access? Any additional information will be highly appreciated.

In the meantime, let's troubleshoot the browser to see if this issue is browser-related. This type of error is a result of accumulated cache. We can start by logging into your account using a private browser.

You can refer to these shortcut keys to open a private window in all supported browsers:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

If it works, I recommend clearing your browser's cache so the system can start fresh. You can also switch to a different supported browser to see if it has something to do with your browser.

Additionally, you can check out this article that can help you with your logos: Add, customize, or remove logos on sales forms.

Also, you can refer to our QuickBooks Data Services FAQ to learn how to send your file to our QuickBooks Data Services team.

I'll be around if you need further assistance accessing your data. Keep safe.