I received an email stating: “ You have QuickBooks Self-Employed for free ($180 value). Sign into QuickBooks twice, and we'll make sure you have access for a year-on us.”

Good day, repairsandcleani.

Can you share with us the email address where the email was sent from? We just want to make sure we're giving you the right information to help with your question about QBSE subscriptions. 

I would also recommend reaching out to our chat and support teams so they can take a look at your account. They'll be asking for your account details and verify if there's an ongoing promotion that can be applied in your subscription. Here's how:

1. Click Assistant in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Enter the same keyword (Talk to a human) when prompted. 
4. Click I still need a human.
5. Select between Message an agent and Get a callback.

Also, please take note that due to the ongoing pandemic, our Payroll Team is only open between 6:00 AM to 6:00 PM from Monday-Friday, and from 6:00 AM to 3:00 PM on Saturday. Here's a quick guide for more details: Support hours and types.

I'll be around if you need anything else.