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userctcllc19
February 17, 2021
Question

I renewed my subscription for the bookkeeping feature and signed up for payroll too and immediately cancelled, I don't have employees. Can I be refunded the $75?

  • February 17, 2021
  • 1 reply
  • 0 views
I had the 30 day free trial and was happy so I wanted to continue using the bookkeeping feature. I do not have employees. I entered my info for that service and was charged for payroll as well. I do not have employees at the moment so I would like to be refunded the $75 since I will not be using it and I immediately cancelled it. Also, I downgraded the bookkeeping feature as well. If that portion can be refunded as well that would be great.

1 reply

Angelyn_T
Angelyn_T
February 17, 2021

Hi there, @userctcllc19.

 

Yes, you ask for a refund of your canceled subscription. However, it would be best if you can connect with our Support Team so a live representative can check and review your account securely. I'm here to help you with contacting support.

 

  1. Open your QuickBooks Online account, then go to the (?) Help icon.
  2. Choose the Talk to a human option (then type it again when prompted).
  3. When asked by the bot, enter a short description of your concern.
  4. Select I still need a human.
  5. Proceed with Contact us.
  6. Click Let’s talk, then choose either Get a call or Start messaging. 

 

For the support's business hours, I encourage checking out the details from this link.

 

If you have any additional questions about QuickBooks, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

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