I run a report Bal sheet or P&L get the info, but everytime I click on the GL for detail of total, I get something went wrong we are working on it. Any idea how to fix?

Hi there, Jen. We have updates regarding the error message you encountered when accessing data in a report inside QuickBooks Online (QBO).

Our team resolved this situation, and all data should be accessible inside your Profit and Loss report. If you still have no access to your GL and the totals, we recommend contacting our Customer Care Team so they can supply you with the details needed to fix the issue. These are the steps:

1. Sign in to your QuickBooks Online company.
2. On the top-right corner, select Help (?).
3. Select either Assistant or Search. Depending on what you choose you can click Talk to a human, connect by starting a chat or Get a callback.

To know when the best time is to reach out to our Support Team, please see this page: QuickBooks Online Support.

In addition, you can add more details to your report and save its current settings for future use. If you wish to learn more about this, feel free to check the articles provided:

• Customize reports in QuickBooks Online.
• Memorize reports in QuickBooks Online.

We are eager to have you return if you have further QuickBooks-related inquiries or require assistance with financial report management in the program. Stay safe.