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cpaforhisglory-o
January 21, 2021
Question

I sent a user invitation. I have 5 users and currently only using two. Why can't my new user type her user id in the box. It is blocked.

  • January 21, 2021
  • 1 reply
  • 0 views
I am setting her up as a standard user. She is receiving the invitation with the link, but when she clicks on "let's go", the user id box is blacked out and she can't click in it.

1 reply

M
Mark_R
January 21, 2021

Let's get this sorted out, @cpaforhisglory-o.

 

It's possible that the browser your user's using may have a data issue. Let her try accepting the invitation using a private browser. This way, we can check if it's a browser-related data issue.

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox. 
  • Press Command + Shift + N for Safari. 

 

Once she's on the private browser, let her accept the invitation again to double-check.

 

If this works, it means that she needs to clear the browser's cache so the system can start fresh. 

 

If she gets the same result while using a private browser, I recommend switching to a different one. 

 

Also, just in case you want to learn how to manage your users in QuickBooks Online, feel free to check out this article for more guidance: Add and manage users in QuickBooks Online.

 

Please know that I'm just a reply away if you need any further assistance managing users. I'm always around if you need any help.

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