I sent customers recurring payment requests and the customers accepted the request and entered their credit card info. Any ideas why the transactions aren't processing?

I appreciate you sharing the details of your concern, Claudia-Mineo.  After a customer accepts a recurring payment request, QuickBooks is designed to pause the original recurring invoice to prevent duplication.

However, since the recurring payment has been accepted by your customer, but QuickBooks has not yet generated an invoice nor processed the credit payment, it would be best to consult our live payment support team for a more in-depth examination. They possess the necessary tools to securely examine your account and can offer the precise guidance or troubleshooting steps needed.

To contact our live payment support team, kindly follow the steps below:

1. Sign in to your QuickBooks Online company file.
2. Select the (?) Help panel.
3. Choose the Search option and enter your concern in the Search bar.
4. Click Contact Us to get in touch with an expert.

For visual guidance, please refer to the screenshots below:

Please take note of the supporting hours to contact them to ensure you reach out during the appropriate times.

For additional understanding about issues with recurring payments not generating invoices or processing payments, you might find this article helpful: Common Autopay Questions.

You may also find these articles useful concerning recurring payments:
 

• Fix failed recurring transactions in QuickBooks Online.
• Recurring Credit Card Payment FAQs.

I'll keep this post open, so feel free to return if you need further assistance with your recurring payment setup. I'm here to help you every step of the way!