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July 30, 2022
Question

I updated app and it no longer displays company snap shot on opening screen. How can I get this back?

  • July 30, 2022
  • 1 reply
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1 reply

July 30, 2022

Good to see you here in the Community, @jeffbyce.

 

The reports button in the QuickBooks Online mobile app is now visible at the bottom interface after the update. However, if you don't see it, let's try resetting the app data to clear the cache and refresh it to its default state.

 

Here's how:

 

  1. Go to Help from the top menu. 
  2. Select Reset App Data.
  3. Allow a moment for the process to complete, and then close the app.
  4. Be sure to right-click the app and choose Run as Administrator when re-opening it.

 

If you get the same result, you can uninstall and reinstall the app to start a clean slate. You can check out this article to download the app again: QuickBooks Online Mobile App.

 

Additionally, to know which QuickBooks Online mobile app features are supported on your mobile device, I encourage visiting this guide: Compare Mobile App Features.

 

Keep me updated on how it goes. I'll be here to provide further assistance to resolve this as soon as possible. Take care.