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A
accounting-certi
March 22, 2022
Question

I've tried to add a user before for time tracking, but they never got the invite. Now they aren't showing up in "Manage users" but I get an error trying to add them new.

  • March 22, 2022
  • 1 reply
  • 0 views
When I try to add the new user, I get an error message showing that they need to accept the invite. But, as they don't show in my list of users, I can't see to find a way to resend the invite or delete them and add them anew.

1 reply

JessT
JessT
March 22, 2022

You can be experiencing a browser issue, accounting-certi. Let's do some steps to check this out.

 

To start, you'll want to sign in to QuickBooks using a private browser. This step disables its extensions and stops the cache from saving your browsing history.

 

  • Google Chrome: Ctrl + Shift + N
  • MS Edge and Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If you don't receive the same error, continue adding a user. Then, you'll want to go back to your regular browser and clear its cache. If it's still the same thing, please try other browsers.

 

Feel free to share an update after doing the steps above. Have a good one!

 

 

A
accounting-certiAuthor
March 22, 2022

This isn't working, as I'm still receiving the following error message: This user hasn't accepted the invite yet.

 

I don't think that it's a browser problem but a problem within QuickBooks Online. If I tried to add them as a user before, but they aren't showing up in users and giving me an option to resend the invite, then I have no way of adding them now.

S
ShiellaGraceA
March 22, 2022

Thanks for getting back to us, @accounting-certi.

 

I'll make sure you're able to resend the invitation. When a user does not receive an invitation, below are the possibilities.

  • The invitation might be in their junk or spam folder.
  • The company’s email address is incorrectly formatted in Company settings.
  • The recipient’s mail servers might be blocking the email.
  • The invitation may have already expired. Email invites expire after 48 hours from when it was sent.

 

To resend the invitation email, please follow these steps:

 

  1. Go to Gear and then select Account and Settings.
  2. Choose Company.
  3. In the Contact info section, tap Edit ✎ .
  4. Even if it looks correct, carefully re-enter the company email address. Be sure not to use any extra characters or leave any blank spaces before, within, or after the address.
  5. Click Save, then select Done.

Once done, resend the user invite.

  1. Go to Gear.
  2. Choose Manage Users.
  3. Find the user you need to invite again, or select Add user and follow the rest of the steps to add.
  4. Click Resend invite in the Action column.

See this guide for more information about the process: What to do if invited users did not receive your email invitation in QuickBooks Online.

 

If you're still experiencing the same result, please contact our Customer Care Support so we can create a ticket for you and investigate further. Here's the link to reach out: QuickBooks Online Support.

 

I'm also attaching this our help page to help you manage your QuickBooks account. Just look for a topic or article that'll fit your concern.

 

Please let me know how it goes as I wanted to ensure this is resolved for you. Take care and have a good one.

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