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znsremodeling-gm
September 3, 2023
Question

I want to delete my data and start over but the purge account link change is not working. My account is less than 60 days old.

  • September 3, 2023
  • 1 reply
  • 0 views
When I change the end of the link to "purgecompany" it does not work. it refreshes and takes me back to the homepage and does not delete anything.

1 reply

DivinaMercy_N
DivinaMercy_N
September 3, 2023

Hello there, znsremodeling.  It's my priority to ensure you'll be able to purge the account. I'll share some troubleshooting steps to help you perform the process.

 

I appreciate you sharing the details and steps you've performed. Since it's verified that the QuickBooks Online (QBO) account is less than 60 days old, we also need to ensure that you signed in as the administrator. They are the only ones who have permission to perform the purge company process.

 

If confirmed and you're still unable to do so, we can perform some troubleshooting steps as it could be related to your web browser. We can start by using an incognito mode. This does not store cache which has the potential to become corrupted and cause unexpected behavior.

 

Below are the shortcut keys you can use:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift +N

 

Once opened, you can now perform the steps in purging a company. Here's how:

 

  1. Log in to your QBO account.
  2. Once you're signed in, open this link. Alternatively, you can go to the following web address:
  3. To confirm you want to delete your company data, enter Yes, then click OK.
  4. Choose your industry from the dropdown.
  5. Next, select Create accounts based on my industry. This helps QuickBooks set up your chart of accounts after your data is wiped. Don't select Create an empty chart of accounts unless you've checked with your accountant first.
  6. Then, click Wipe data.

 

For reference, check out this article: Delete your data and start over in QuickBooks Online.

 

If this works, I recommend going back to your regular browser and clearing the cache. This will eliminate the piled-up cache that may be corrupted causing odd behaviors when running web-based sites. If not, I suggest using another supported browser or device. Might be that the current one you're using has a temporary issue with the program. 

 

You can also export your company data to have a handy copy for future use. 

 

Please reach out to me again if there's anything else you'd like to know about managing your QBO account of if you encounter any errors while using it. I'm always here ready to assist you.

Z
znsremodeling-gmAuthor
September 3, 2023

Thank you, but none of this has worked. No matter how i try it the screen refreshes and a message comes up that says command start and command end and then changes to my home page again. 

    K
    Kurt_M
    September 3, 2023

    Thanks for getting back here in the thread.

     

     

    We recognize the urgency of this matter, and that this isn't the experience we'd want you to have when using QuickBooks Online (QBO). Also, know that we appreciate you for performing the recommendation provided by our colleague. Since the issue persists, we'd recommend contacting our Customer Care Team so they can access your account in a secure environment and conduct further investigation to determine the root cause of the problem. We'll input the steps below:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

     

    Feel free to check this page for more details: QuickBooks Online Support.

     

    Furthermore, here are some articles to help you set up your company file, and ensure your data stays accurate inside the program:

     

     

    Please don't hesitate to let us know how it goes. The Community Team is always ready to help you anytime if you have any additional QuickBooks-related queries. You can also post them here so we can get back to you as soon as possible. Take care, and have a nice day!

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