I want to log an official compliant on QuickBooks Online Merchant Services

This is the worst experience I have ever had with Intuit, I have been a customer for over 20 years with their accounting software and this is by far the worst they have done yet.  Here is the situation:  I have a business and my personal is separate, like most business owners, I hired my company to do a study for me personally.  When it was done my book keeper billed me on an invoice for the study.  I then paid that invoice with my personal credit card.  Intuit in their great wisdom, deemed my payment as a self funding between myself and my company.  They sent me an inquiry on 2/28, which I responded to within 15 minutes explaining the situation.  I have called them every day since then and still have no response.  They have since turned off my access to the merchant services portal, leaving me with no choice but to call every single day to get told its still in review.  Its been 7 days now and they are still sitting on my 50k in funds.  My personal card has been charged and that shows processed but they have not funded my money.  I am told by their merchant services dept. that a case was logged:  1595752912 and they have not other escalation options.  they don't even have a phone number they can call for the dept. that handles this.  At this point they are outside the merchant services agreement but tell me they can hold the money as long as they want.  This is not a good way to do business. I am attaching an image of what I can see, which is not much but is shows the response on 2/28 and as of 3/7 its still in review.  Users beware of using this service with Quickbooks.

Quickbooks can contact me at:  [email address removed]