I was disconnected to the previous chat due to the webpage timing out and waiting in line. I haven't received the email verification that was supposed to be sent to me

Good to see you here,phillykelsey.

The Multi-factor is a security enhancement on top of the usual password requirement. You can receive the security code via your email or through your mobile device. Whereas the two-step verification will only give you the option for voice call and text in receiving the code. Also, make sure that your phone number is updated or accessible. 

For more information about this process, take a look at this article: Turn on or turn off two-step verification.

If the same issue, you can get in touch with our Support Team, you may check this link for the detailed instructions: Contact the QuickBooks Online Customer Support team to review the transaction. 

Please know you can reach out to the Community at any time. We're always here to lend a helping hand. Take care and enjoy your weekend. You deserve it!