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KE64
April 24, 2022
Question

I was Hacked!

  • April 24, 2022
  • 5 replies
  • 0 views

I just found out that someone hacked into my quickbooks, turned on the contractor payments and set up a payment to themselves for almost 1000.00!  they set up a bill to themselves and set up the payment from my personal account. i have to wait till monday to get ahold of anyone at quickbooks but for now i activated 2 step login and deleted the contractor but it doesnt allow me to delete the bank account. Beware and watch your accounts!

    5 replies

    C
    Charies_M
    April 24, 2022

    Hello, KE64.

     

    You did the right thing by being vigilant and cautious. It is our top priority to protect the privacy and security of all your company information. 

     

    Please visit our security website for more information about handling customer data. You may also reach out directly to our security team at security@intuit.com.

     

    I've also added this link for your future reference: Recognize Suspicious Email & Websites

     

    In case you have any other QuickBooks concerns in the future, you may check our self-help articles: Help articles for QuickBooks.

     

    Feel free to drop a comment below if you have other questions. I'm always happy to help. Take care!

    C
    churchy13
    January 24, 2025

    What Charles said it complete BS!

    C
    Charies_M
    April 25, 2022

    Hi KE64.


    Hope you’re doing great. I wanted to see how everything is going with the security hacking issues you had. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.


    Looking forward to your reply. Have a pleasant day ahead!

    J
    jpace9
    February 21, 2023

    i was hackked someone changed my email and phone number

      C
      CharleneMaeF
      February 21, 2023

      This is quite alarming, jpace9.

       

      Let me make it up to you by ensuring this gets investigated.

       

      I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to help you get back your account and make sure everything is fully secured. Here's how:

       

      1. Go to the Help (?) icon at the top.
      2. On the Assistant tab, click Talk to a human.
      3. Enter your concern in the Type something field, then click the send icon.
      4. Click on I still need a human.
      5. Select Get help from a human.
      6. You can either select Chat with us or Have us call you.

       

      If you're unable to access your account, I'd suggest checking out this article to recover your login details: Learn what to do if you can't sign in to your QuickBooks.

       

      Additionally, I've added these articles that'll help you in keeping your QuickBooks data safe and secure:

       

       

      Please keep us posted if you need additional assistance securing your QuickBooks data. It's our priority to ensure your account is safe.

      V
      VJ-RRT
      March 28, 2023

      Same thing is happened with my Business Account but amount is way higher . They logged into my account created as a contractor , put all fake info and bank info and took $32 K . I called intuit and they raised a case and told case will be inspected. My 2 factor authentication is enabled how hacker get into my account. I am waiting for ther response.

      VJ

        V
        VJ-RRT
        April 4, 2023

        I got response from Intuit , they told they cant do anything money is gone , they cant recover it.

        I am trying to reach higher officials , no response. Any Advice is helpfull.

        VJ

          J
          Just_me
          April 4, 2023

          Sadly, there is No one "higher".  You need to take into consideration that QB most likely KNOWS some of it's employees are running scams and defrauding their own customers out of thousands of dollars.  

           

          See if maybe your bank can or will help you.  
          Otherwise, all you can do is file a complaint with BBB and FTC. 

           

          Good luck. 

            J
            jeanbiverly_
            November 18, 2023

            I understand how the threat to your data privacy has caused inconvenience to you, @HOCC2023.

             

            I recommend reaching out to our QuickBooks Support Team. They have the right tools to help with recovering your account. Let me guide you how.

             

            1. Go to the Help (?) menu.
            2. Open the Search tab, then select Contact Us.
            3. Type in your concern in the field.
            4. Click Continue.
            5. Choose the Callback or Chat option.

             

            Just in case you want to access your Intuit Account and download your data, you can refer to this article for guidance: Access and manage your personal data from your Intuit Account.

             

            Please let me know if you have further concerns about recovering your account. I'm here to assist you.

            BigRedConsulting
            BigRedConsulting
            April 27, 2025

            This is one more important reason why QuickBooks Desktop is far better than QuickBooks Online.

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