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DPatterson07
April 2, 2025
Question

I was invited to join a company, but when I log in, it says there is no company for my account

  • April 2, 2025
  • 1 reply
  • 0 views

I received an invite email/link to join a company account. I accepted the invite and have an account already. When I go to log in to QuickBooks Online, however, I get a page saying “There are no companies for this account.” When I go to accept the invite again, through the email, it says the invite was already accepted and proceeds to the login page. Same error page comes up. I can log into my personal profile, but not the company access. 

1 reply

R
rvrfrf
April 2, 2025

Thanks for reaching out to the Community, DPatterson07.

 

Initially, you can check to confirm you're using the proper sign in credentials. Since this is a new invitation from a company you work with, you can request that they delete the user they created for you and re-send your invitation.

 

You can also try troubleshooting the browser you're using. Sometimes webpages can encounter issues due to temporary internet files. You may need to clear your browser's cached data. Also confirm you meet each of the platform's system requirements.

 

If the message continues displaying after troubleshooting, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

I'll be here to help if there's any questions. Have a wonderful Wednesday!

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