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September 26, 2023
Question

I was locked out of my account yesterday, I need to re-enter

  • September 26, 2023
  • 1 reply
  • 0 views
Customer service

1 reply

September 26, 2023

Hello, rehabmyhouse23.

I'm here to assist you in getting you back into your account as quickly as possible.

If you were locked out of your account due to multiple failed attempts, don't worry, resolving this issue will be quick and easy. Simply wait for 15 minutes and then you can try signing in again using your phone number, email, or user ID.

If you forgot your user ID or password, but still have access to the phone number or email associated with your account, you can regain access by recovering your user ID or resetting your password.

Here's how:
 

  1. Go to the QuickBooks Online (QBO) sign-in help page.
  2. Enter the phone number, email address, or user ID for your account.
  3. If you enter a phone number or email address, we’ll send you a text or email with a verification code. If you enter a user ID, choose which method you prefer.
  4. Follow the instructions in the message or enter the verification code that was sent to you.
  5. When prompted, reset your password. Or, you can select Skip.

Once you're back in your account, you can change the email address, phone number, and password, or go right to your product.

Additionally, if you'd like to update your company information, you can refer to this article: Change your business name, contact info, or EIN in QuickBooks Online.

Feel free to reach out to us if you need further assistance with recovering your QBO account. I'm happy to help. Have a splendid day!