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February 11, 2023
Question

I was recently charged a $15.00 fee and a fee for 3.29 with no explanation as to why I paid for my yearly subscription in December can someone tell me why?

  • February 11, 2023
  • 1 reply
  • 0 views
Tell me how I can contact quickbooks?

1 reply

February 11, 2023

I understand how you feel, kkerr. I'm here to help you get this sorted out.

 

We'll have to pull up your account to investigate further about these charges. I'd recommend reaching out to our Customer Care Team. They can securely look into your account and offer further suggestions to resolve the issue. 

 

Here's how:
 

  1. From your company file, go to Help.
  2. Select Contact Us.
  3. Enter your concern, then select Let's talk.
  4. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You can see this article for the support schedule: QuickBooks Online Support.

 

 If you have Intuit charges, you can check out this article to verify: Understand Intuit charges on your credit card or bank statement. It includes steps and a form on how you can check intuit charges.

 

I'll be here if you need anything else or with managing your subscription in QuickBooks. Stay healthy!