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S
sky-kim
March 20, 2020
Question

I was trying to cancel my subscription because I found out i didn't have to do a payroll at this time. I couldn't do it online. Please help

  • March 20, 2020
  • 1 reply
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1 reply

G
GlinetteC
March 20, 2020

It's my pleasure to help, sky-kim.

 

I'd be happy to walk you through the process of canceling your payroll subscription with QuickBooks Online. Here are the steps:

  1. Go to the Settings at the upper right corner. 
  2. Select Account and Settings. 
  3. Choose the Billing and Subscription tab. 
  4.  In the Payroll section, select Cancel. 
  5. Click Continue to cancel the subscription. 
  6. Complete the short survey, then click Confirm cancel. 

You can check out cancel and reactivate your Online Payroll account for more details.

 

Please tag me in a comment below if you have any other concerns. I'm always here to help you out.

S
sky-kimAuthor
March 24, 2020

I knew where to go but it did not let me cancel. Please see attachment.

 

I'd like a refund but I couldn't call in either. 

 

Thank you.

S
SarahannC
March 24, 2020

Hello there, sky-kim. Thanks for providing a screenshot.

 

Aside from contacting within QuickBooks account directly,  we can go to this website and try to get in touch with one of our support specialists. Here's the link: https://help.quickbooks.intuit.com/en/contact.

 

For the refund, I would be best to contact our specialist and help help you do something about it. Once you route the link, we can follow the steps above:

 

  1. Click the Globe icon at the upper-right corner and select your region (US). 
  2. Select QuickBooks Online option and select Continue.

 

Check out this article to get the work schedule of our support team. Let's go to the QuickBooks Online section to view further details.

 

Visit us again if you need further assistance with QuickBooks Online. I'm always here together with the Community people to help.Take care!

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