Question

If I got a new computer how can I switch quickbooks from that computer to the new computer?

Forum|Forum|3 years ago
July 3, 2022
5 replies
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Original commenter did not share additional details

QuickBooks Online

I'd be please to assist you, @sealingpro85.

If you're using QuickBooks Desktop, and you're moving your QuickBooks to a new computer, you'll need to create a backup copy and restore it after the installation process. Then, you can now start installing QuickBooks.

Here's how:

Download QuickBooks Desktop, then select Yes to All.
Select Next, then agree to the Software License Agreement, then select Next.
Enter your License and Product numbers, then select Next.
Select the type of installation for the computer.
Select where you will be using QuickBooks.
Choose a new install location or select Next to install to the default directory.
Select Install, then select Open QuickBooks to get started.

For full details about this process, refer to this article: Install QuickBooks Desktop.

However, if you're using QuickBooks Online, you can simply open a browser to your new computer, then log in to your QuickBooks account.

Let me know if you have any concerns with QuickBooks. I'll be around to help you out.

S

sealingpro85Author

I already did everything you said but when it comes to bringing all my info over to this computer it isn't.

Fiat Lux - ASIA

@sealingpro85

Are you using QB Online or QB Desktop?

B

Bud 69

How can I transfer my Quickbooks software from my old computer to my new computer if the old computer is frozen?

DHeraV

I appreciate you raising your concern here in this thread, @Bud 69.

I have here some insights to share about your concern. You have the option to switch your QuickBooks Desktop (QBDT) program to a new computer without accessing the old one by downloading the purchased product through the QuickBooks installer. Let me guide you through the steps on how:

Visit QuickBooks Desktop Downloads & Updates page.
Enter the necessary information to help you search for your purchased program.

However, if you don't know your product key and license number, I recommend logging in to your CAMPs account to help you download your product and conveniently find your license number. Or you can use the License Look-Up Tool to retrieve the information.

Moreover, I'll also share this article that can serve as your reference to find out what your computer needs for the best experience in QBDT: System requirements for QuickBooks Desktop 2023.

I'm looking forward to getting this sorted out. Feel free to leave a reply if you have additional QuickBooks-related queries. The Community team always has your back. Have a good one.

B

Bill Foster

Old computer broke so trying to install QB on new machine just like I did for Quicken for personal finances. System says my Product Code is no good, but a system email to me confirms that it is correct Product ID on the most recent license when I purchased disks for Desktop Pro 2019? Also message states that I am already using QB, but that machine is broken, so no longer usable. Please reply to [email address removed] or [email address removed]

Thank you!

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SirielJeaB

Hello there! The Community is always looking forward to the success of your business with QuickBooks. Thanks for sharing your concern with us, Bill.

Your attempts to debug the installation of your QBDT on a different computer are greatly appreciated. I am aware of the time-consuming aspect of program issues. Since your current computer is broken, I advise contacting our Support department to obtain a validation code that will allow you to install the software on another machine.

Moreover, the software QuickBooks Desktop year 2020 and below was already discontinued. Thus, you won't have access to QuickBooks Desktop Payroll, Desktop Payments, live technical support, Online Backup, Online Banking, and other services through your QuickBooks Desktop 2019. For more details, visit this article: QuickBooks Desktop 2020 service discontinuation policy.

I've also included these resources to help you manage your QuickBooks Desktop moving forward:

If you need assistance with any QuickBooks-related challenges or have more queries, don't hesitate to tag me in the comments area. I'm always here to help you, Bill. Take care!

B

Bill Foster

Hello and thanks for your reply! I know 2020 has been discontinued, I have been paying online to continue using updated versions since I purchased the disks for 2019 version 4 years ago. The automated system sent me 4 different account numbers and Product ID's going back more years but the numbers from the 2019 were the most recent but system denied the product code. I am a basic small user just managing a few rental properties so don't need any of the online or enhanced features, just basic QB. I back up my file on a thumb drive every month after reconciling, and that is working just fine. I guess I will have to phone the helpline when they are open on Monday to get a code to install on new computer. Thanks again for your reply! Bill Foster

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Join23

I got a new computer. I want to install the quick book software that i bought before, but I forgot the license code and product #. How can I find them. Please help me to get them. Thanks.

C

ChristieAnn 11

Welcome to the QuickBooks Community, Join23. I've got steps on how you can find the license code and product number so you can completely install the QuickBooks Desktop on your new computer.

As mentioned above, your product information is in the original purchase confirmation email. This is done if you purchase a digital version of QuickBooks Desktop (QBDT) from our website. However, if you bought the program from a retail store, look for this label on the original packaging next to the UPC Code.

Then, if you registered your product, you can always get your info online. You can visit your account management portal (CAMPS) to get your product and license number.

In case you're unable to locate your license number or didn’t register your product, use the License Look Up tool to retrieve the information.

If you can't find the information after following the steps above, I recommend contacting our QuickBooks Desktop Support Team. They have the tools to access your account and look at the product information of your purchased QuickBooks Desktop and other related products.

After you get the details that you need, you may open this article to see steps on how to install, activate, and update the program: Install QuickBooks Desktop.

Fill me in if you need further help managing your QBDT. I'll be happy to lend a helping hand, Join23. Stay safe!