If you have tried the password reset function several times and it closes QuickBooks when you hit enter and it has changed NOTHING. Any suggestions?

Hey there, @balbk. Congrats on your first post in the Community!

Since QuickBooks is crashing when trying to do a password reset, I recommend running a repair on your QuickBooks Desktop installation. It's super easy and will take just a moment. Here's how:

1. If you haven't already, back up your company file.
2. Restart your computer. This makes sure there are no programs that may affect the repair.
3. Open the Windows Start menu, then select Control Panel.

   Note: If you're using Windows 8 or 8.1, search "Control Panel" in the Windows Start menu.

4. Click Programs and Features then Uninstall a Program.

   Note: If you don't see Programs and Features, choose Programs instead, then Program and Features.

5. Hit QuickBooks from the list of Programs, then Uninstall/Change.
6. Click Continue, or Next.
7. Select Repair, then Next.

   Note: The repair should start right away, but it may take a while to finish. You can leave it running, and come back once it's done.

8. Once it's done, select Finish.

   Note: You may have to restart your computer to complete the repair.

9. Update your QuickBooks to the latest release. This makes sure you have the most recent fixes and security update.

That's it! Please reach out if there's anything else I can do to help, I'm determined to be your number one resource for QuickBooks Desktop. Thank you for bringing us your questions.