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K
knicklow
October 9, 2021
Question

In my sales tax liability report, my non-taxable amount is negative. It has never been like that. Does anyone know why and what I can do?

  • October 9, 2021
  • 2 replies
  • 0 views
Original commenter did not share additional details

2 replies

Angelyn_T
Angelyn_T
October 9, 2021

Hi there, @knicklow. Let me share with you some information about a negative non-taxable amount on your Sales Tax Liability report.

 

The non-taxable sales are from your credit memos or refunds and any negative entry on your sales forms such as a discount. It affects your liability report if the return is marked as taxable. An example is if you've sold something taxable at $100 and the discount is -$10 which is non-taxable, then the total sales is $90 but the taxable amount is $100.

 

For the time being, you can review your sales entries and discounts or returns recorded to see why you're getting a negative amount. If necessary, you may update the tax option for your transactions.

 

For additional tips while handling your sales taxes and liability reports, you can check out these articles:

 

 

On the other hand, you may review the topics from this link for more resources while working with your sales and other customer transactions in the future: Topics about your company's income and customers.

 

If you have any other follow-up questions about your non-taxable amount, please let me know by adding a comment below. I'm always here to help. Keep safe!

K
knicklowAuthor
October 9, 2021

Hi, thank you so much for your response; however, I believe this is not the issue. I did not apply any credit memos or refunds in September. Also, my sales tax liability was fine in August and now that shows a negative amount when I run one now for August. 

M
Mich_S
October 9, 2021

Going back and forth isn't easy, so I'm here to ensure you'll get the help you need, @knicklow.

 

I can help you fix the negative balance on your Sales Tax Liability report.

 

You'll need to access the liability report directly to make changes to the transactions. Then you'll have to go over everything and look for any errors. After that, open the transaction and change it to the correct one.

 

I'll show you how to do it:

  1. Go to the Reports menu.
  2. Search for the Sales Tax Liability Report and open it.
  3. Look for any errors and click the transaction to open it.
  4. Modify the transaction.

 

 

 

You may run the report again to make sure it's showing the correct information.

 

 

In case the issue persists, you can reach out to Customer Support. This way, they can investigate it further and give you the best possible solution.

 

 

Just leave a comment below if you have other questions or concerns with QuickBooks and tax liabilities. I got your back! Stay safe always.

F
FM5
January 18, 2022

Is there any update on this?  I have my ST due in a few days.

C
CharleneMaeF
January 18, 2022

I know it can be difficult when you can't get the correct data on your Sales Tax Liability report, FM. I'm here to ensure this gets taken care of.

 

For now, the investigation about the Sales Tax Liability report showing a negative balance for the non-taxable sales is already closed. Since the issue persists, I'd suggest contacting our QuickBooks Support Team to determine its cause. They are also equipped with tools to securely review your file.

 

Here's how to contact our support:

 

  1. Go to the Help (?) icon at the top.
  2. On the Assistant tab, click Talk to a human.
  3. Enter unauthorized charges in the Type something field, then click the send icon.
  4. Click I still need a human.
  5. Select Get help from a human.
  6. You can either select the Chat with us or Have us call you option.

 

For more details about managing your sales tax in the program, I'd suggest checking out these articles:

 

 

Additionally, I've included an article that'll help you file your sales tax return and record your tax payment in QuickBooks Online. This ensures everything is accurate before filing: Submit your Return to the Right Tax Agency.

 

Stay in touch with us if you need further assistance in managing your sales tax, FM5. We're always here to help you out.

R
raisethebarstablesllc
July 23, 2022

Has anyone been able to find a workaround for this.  I believe I have been paying more sales tax that I should be and quickbooks is showing the NET is more than the GROSS because the non-taxable income is negative.

 

Thanks!

Chris

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