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nathalie-empire2
June 20, 2022
Question

income not showing on projects

  • June 20, 2022
  • 1 reply
  • 0 views

Not all my invoice or cost are showing as an income or expense when I use the projects. My profit margins are not correct as the some invoices are not recorded as income. I have checked the items and they are all connected to an income account so I don't know what the issue is.

1 reply

JasroV
JasroV
June 20, 2022

Thank you for sharing the specifics of your concern with us, @nathalie-empire2.
 

I have some ideas about how we can isolate this issue.

 

I suggest logging out and logging back in to your QuickBooks Online (QBO) account to refresh it. This also aids in the implementation of the updates.

 

If this is not the case, I recommend accessing your account through a private or incognito window. This way, we can see and test whether the problem is caused by the browser's cache.

 

Too much data from the browser causes inconsistencies that can affect your account's view and performance. Using an incognito window allows us to test the problem without saving any data files.

 

You can use the following keyboard shortcuts to open a private window:

 

  • Ctrl + Shift + N (Google Chrome browser)
  • Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
  • Command + Shift + N (Safari browser)

 

If you can see your income and expenses in the project menu, I recommend clearing the cache in your regular browser to refresh the system. Using other supported browsers also aids in isolating the problem.

 

When you're finished, you might want to read this article to help you account for the labor cost of your project: Track hourly labor costs and profitability by project in QuickBooks Online.

 

If you need more assistance managing your projects in QBO, I'm only a post away. Simply include them in your response, and I'll respond as soon as possible. Have a safe and enjoyable day!

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nathalie-empire2Author
June 20, 2022

HI Thanks for responding. I have tried your suggestion and I am still having the issue. I have tried getting online help with QBO and that is a nightmare with the support people rudely and suddenly leaving the chat. Such poor customer service.

I dont know what the issue is... When I am in the front page of the project, the income box show $0.00 but when I click on the transaction tab my invoice is there.

Would you have any other suggestions?

Again I appreciate you taking the time to answer me and trying to help with this situation

R
Rea_M
June 20, 2022

Thanks for getting back to us and sharing more updates about your projects' concerns in QuickBooks Online (QBO), @nathalie-empire2. I'll gladly share the reason why your Project Overview tab shows $0.00 for your income, and guide you on the actions you need to take to help resolve the issue.

 

For the time being, based on our records, we have an ongoing investigation about the Project Overview tab that shows $0.00 for income, costs, and profit. Rest assured that this issue is being taken care of with utmost urgency. Hopefully, you can manage your project transactions in no time.

 

In keeping with this, I'd recommend contacting our Customer Care team again. I know you've already reached out to them, however, the Community is a public forum, and we'll need to collect some personal information to pull up your account. They can add you to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. Here's how:

 

  1. Sign in to your QBO company.
  2. Go to the Help (?) menu.
  3. Select the Search tab.
  4. Click the Contact Us button.
  5. Enter a brief description of your concern in the What can we help you with? field.
  6. Select Continue.
  7. Choose a way to connect with us (Send a message or Get a callback).

 

Also, you may want to check out this article as your reference in case you need to learn more about Projects in QBO: Projects FAQ. It answers the most commonly asked questions about the feature and what you can do with it in tracking your job costs.

 

We appreciate your patience regarding this matter. You can jump right back into this thread if you have other project concerns in QBO. I'm always here to help. Take care, and I wish you continued success, @nathalie-empire2.

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