Intuit Account Disappeared AGAIN!!!

I wish you didn't have to encounter this issue twice, @ToyaJaye. I understand how frustrating it can be to be unable to access your QuickBooks Online Accountant (QBOA) account. Don't worry. I'm here to point you in the right direction to resolve this issue as quickly as possible.

It's our utmost priority to help. However, Community is a public forum, and we're unable to pull up your account information for privacy purposes. That said, I suggest reaching out to our customer support team. While I'm aware you've already reached out to them, we'll need to get in touch again so they can review your previous case and provide updates about your account status. They also have the ability to look into this further and raise an investigation if necessary.

Since you're unable to sign in to your account, you can call us through our phone number provided in this link: Contact QuickBooks Online Accountant and ProAdvisor Support.

Furthermore, I'm sharing these articles as your guide in managing your Intuit account information:

• Update or change your Intuit Account sign-in information.
• Recover your Intuit Account if you can’t sign in.

Please don't hesitate to swing by the Community whenever you need additional help accessing your account. We're always available to offer assistance. Keep safe. 

No ... its happening to me and I can't even find a phone number to call about it. I believe I'm going to another provider. This is ridiculous. And you still taking money out of my account. 

I too have been locked out since September 14.  I logged in on September 13 and September 14 my email is not found.  Not only did I lose my QBO account, but my whole intuit account has disappeared/been deactivated.  I have spoken to customer service many time and uploaded my id several times and nothing.  Each time I am told this has to be escalated to tier 3 support, but nothing is changing.  I get an email requesting my id, I upload and I get denied.  All of the online help says to login to your account, which is impossible since I have been locked out!  I tried creating a new account, but can't do that because my email addresses are "associated with another account".  This is so frustrating!

This exact thing is happening to me right now, it has been 5 days now. I have spoken to over 12 representatives and each of them have done nothing. They have me sending in documentation and my ID and still have not helped. My business has thousands of client documentation and employee information. They probably make 2k off of me a month in their fees and still can’t help me. There is no way I am going to just walk away from this, I am a few days away from lawyering up and demanding compensation 

Was this ever resolved? I am on day 4 of of 17 years of data just gone!! No one can tell me anything. 

I believe this has also happened to our account. My personal work account, a full admin access account, has vanished with no trace as of how/why. I conducted an audit of our user activity log and am not finding a "removed user" log. I also never received an email notification about any change to my account or access. Although I have access through our accountant file, and am able to resend an invite, I am mind boggled as to how this would just randomly happen to accounts. By the looks of this thread, it has happened quite a bit in the past months with no real answer from QB. This is absolutely unacceptable! Unsure of re-adding myself so I can prove I went missing in the first place. Has anyone received a solid explanation? Next steps? Was it ever resolved? 

This exact thing happened to me.  This is a crushing blow to our company financially.  We process 100 invoices a day this time a year.  We use QBO API's with our in-house software.  We run payroll through QBO.  We have 50 employees.  It's the Christmas season & this erodes trust greatly.  The way Quickbooks handles this through Customer Service people to escalate to other people is horrible. It takes days.  We run 2 shifts(16/hr days) and 6 days a week when busy.  The firewall of Customer Service reps to get it to the right people at Quickbooks is unacceptable.  We trusted you with our business, our financial lives and the lives of our employees.  HELP US NOW!!!!! 

We appreciate you joining us in this thread, Jocelyn001. I'll help you get relevant help from our technical team to ensure you can sign in to your Intuit account without errors.

Beforehand, could you access your account using an Incognito or private window? If so, please ensure the QuickBooks website isn't blocked in your browser. This can also prevent you from finding and signing in to your account.

Depending on your browser, you can refer to this article for guidance: Why doesn't anything happen when I select a button or link?

If the issue persists, I recommend contacting our customer support team for further assistance. They can thoroughly dig into this matter and determine why you're unable to access your account. Accordingly, they can provide the most appropriate fix or workaround to get you back to business.

To connect with them, access this link and log in to your account using a private window: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us.

Alternatively, scroll down to the section entitled I've tried all of the self-help options and still can't sign in in this material to locate their contact information: Recover your Intuit Account if you can’t sign in.

Moreover, you may want to enhance your data security by updating your sign-in credentials or other information for your QuickBooks products. Note that you can do this directly in the Intuit Account Manager.

Please feel free to reach out in this forum whenever you need help accessing or navigating your QuickBooks Online company. We are here to answer your questions and provide the guidance you need