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M
macacox
October 11, 2022
Question

Intuit Data Protect is not working with the QB desktop 2023

  • October 11, 2022
  • 5 replies
  • 0 views

since I updated my QB 2022 version to the 2023 version I can't do the online backup!!! it's so frustrating!! This upgrade was the worst thing I can do!! I've spend 2 days trying to fix that, and nobody in Intuit knows how to fix it... can you help me please?

this is the olny thing that I can see... no updates is possible too

    5 replies

    T
    TirzahC
    October 11, 2022

    I can help you sort this out, macacox.

     

    Before upgrading your QuickBooks and installing the latest software, we'll need to know what your computer needs for the best experience and the recent changes to the End User License Agreement (EULA) for QuickBooks Desktop 2023 subscription products. You can check out these articles for your references:

     

     

    Also, Intuit Data Protect backs up your company file automatically once a day. It is possible that a component from your system is blocking the automatic back up or it is already damaged. 

     

    Intuit Data Protect needs access to your firewall. That said, I suggest checking your firewall to guarantee that important files are allowed. 

     

    1. Press the Windows key on your keyboard, and type Firewall in the search field.
    2. Select Allow an app through Windows Firewall, then Allow another app.
    3. Click Browse and go to Program Files(x86) \Common Files\Intuit\Data Protect.
    4. Choose QBIDPservice.exe, then Open.
    5. Select Network types and select the Private checkbox. Select Add.
    6. Repeat steps 4 and 5 for the files IBUenghost.exe and IntuitDataProtect.exe. If you get a message saying the files already exist, you’re all set.

     

    Then, let's make sure Intuit websites are trusted sites in Internet access and Google chrome. Please follow the steps below.

     

    1. Click the Windows key on your keyboard. Then, type Internet options in the search field.
    2. Select Security and Trusted sites.
    3. Choose Sites and add the following websites. You can copy and paste or type them manually. Select Add for each site.

     

    To see additional information and various solution to resolve the issue, you can click this article: Can't back up with Intuit Data Protect?

     

    You may also want to be more familiar with Intuit Data Protect by checking out this article: Intuit Data Protect: Frequently Asked Questions. 

     

    I'm always around to help if you have additional questions about managing your IDP in QuickBooks. Have a good one.

      M
      macacoxAuthor
      October 14, 2022

      sorry, but still is not working... i've tried everything... and nothing works, and nobody on Quicbkooks help me... i'm paying for anything...

        C
        CharleneMaeF
        October 14, 2022

        I know this hasn't been an easy process for you, macacox. 

         

        I appreciate all the efforts you've performed to resolve the Intuit Data Protect issue. Let me make it up by ensuring this gets further investigated.

         

        I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

         

        Here's how:

         

        1. From the Help menu, select QuickBooks Desktop Help.
        2. Click the Contact us link to display the Contact Us screen.
        3. Go to the Tell us more about your question section to enter the issue or topic in the field box.
        4. Click the Search button to display the Chat with us or Have us call you.

         

        Beforehand, please check out the support hours to know their availability.

         

        Additionally, I've added these articles that'll help you learn more about managing your backups:

         

         

        I appreciate your understanding on this matter. Please know that we're determined to get this resolved.

        J
        JRC Office
        October 14, 2022

        Same problem here.  Spent 2 HOURS on chat, and got nowhere.  The rep said it was a known issue after the 2023 upgrade... guess someone didn't bother to beta test it.  Either way, rep said there was a work around, we tried several times with no success... then the rep tells me a step was missed and to hold on... I wait, and I wait, and when I ask again thru chat what is going on the rep just disconnects the chat!  Rep was also connected to my pc thru their remote viewing system, and wouldn't respond on that!  I think the reps get tired of trying to figure out a problem and just dump the session... not the first time this has happened.  So as it stands, hours wasted and no backups being done.  Pitiful service from Intuit.

          G
          greenlaura
          October 30, 2022

          Same for me!  I spent over four hours with support, two different people on the phone and one on chat, and no one had any idea why this was not working. All they did was read the basic set up information, all of which I had already done.    So frustrating.  This issue should be elevated to CRITICAL.  

          G
          greenlaura
          October 30, 2022

          IT IS NOW WORKING FOR ME!  When I logged in to QB about thirty minutes ago I was notified of a software update.  Looks like QB finally recognized this major problem and made the necessary modifications.  This has been so frustrating and wasted the valuable time of so many QB Desktop users.  As another community member stated, how was this not found in the Beta process?  My subscription went up over 50% in price this year and I received an inferior product.  I regret updating and feel all of us should receive a refund to compensate us for the lost time and helping QB identify a problem.  Very disappointed in you QB!!

            E
            E1 Ga11o
            March 18, 2023

            We're having the same issue! I have been on the phone with various Intuit support agents (for hours), and they acknowledge that it's an issue, by no one has any knowledge of how to fix this! One agent told me that the new method for IDP is to make sure everyone is logged off QB and then push IDP. While this works, it defeats the purpose of having IDP. For years it was just set it and forget. Anyone could be logged in, and IDP would run flawlessly. The fact that we have to close all user accounts and manually run backups with IDP will not work for us! One of our accounts must always be open to sync our e-commerce data, and closing it to initiate IDP is unacceptable! 

            M
            magoo1516
            July 26, 2023

            did you get this fixed?  We've been doing fine and with the latest desktop update I keep getting errors that the backup was incomplete because the file was open or not reachable.   We also always have a user logged in and trying to get everyone off each night is going to be a nightmare. 

            C
            CharleneMaeF
            July 26, 2023

            I understand the importance of backing up your file to avoid loss or damage, magoo1516.

             

            I'm here to provide troubleshooting steps to resolve this error message. Beforehand, I've listed several reasons below why this issue occurs.

             

            • The QuickBooks company file is open via a mapped network drive when you back up the data
            • IBuEngHost.exe is running as the local user instead of the user SYSTEM.
            • Your Windows File System is not NTFS.

             

            If the file is stored via a network drive, let's make sure it's not open. Otherwise, the IDP won't work. Here's how to back it up:

             

            1. Close the QuickBooks company file.
            2. Right-click the Intuit Data Protect icon in the system tray (next to the system clock), and choose Open Intuit Data Protect.
            3. Select Back up now.

             

            Alternatively, let's verify the IBuEngHost.exe is running as the System user and not the local user:

             

            1. Right-click on your Taskbar and select Start Task Manager.
            2. Locate the process IBuEngHost.exe and look at the user listed in the User Name column. You may need to select Show processes from all users to see IbuEngHost.exe. Note: If the users showing is anything other than System, IDP will not be able to back up opened files.
            3. To correct this, verify QBIDPService.exe is started and reboot your system.
            • To check if QBIDPService.exe is running, open the Services Console from the Windows run line by typing in Services.msc and hitting Enter.
            • QBIDPService.exe should show with a Status of Started. If it is not, start the service, then restart your PC.

             

            If the issue persists, I recommend following Step 3 in this article: Files Didn't Backup Because They Were Open or Not Reachable.

             

            For additional troubleshooting, please see this article: Unable to back up with Intuit Data Protect.

             

            Meanwhile, we can configure the login settings to ensure users are logged out every time they close or exit QuickBooks. Here's how:

             

            1. Go to the Company menu. 
            2. Select Users, then choose to Manage Login Settings. 
            3. Choose the General tab on the left side. 
            4. Under Manage Login Settings, pick Logg off every time a user closes the company or exits QuickBooks.
            5. Click OK.

             

            Once you're all set, I suggest opening the View the Backup History page to ensure all the files added are correct and easily locate the entry you're looking for.

             

            I'm here to assist you with any future concerns you may have regarding backing your data. Feel free to post your questions or any follow-up inquiries on this topic, and I'll be happy to help.

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