Invoices

Let me help you match the existing invoice in your account, rebecca-hugues-r. 

There are some possible reasons where some of the transactions can’t find their match from existing records. Here are the possible reasons why.

• The payees don’t match
• The amounts don't match
• The dates don't match or are not close
• The transaction is older than 6 months. You can still find a match when you select the Find match section
• The bank account on the payment is not the same as the bank where the match is located
• The payment has been reconciled
• The transaction is already matched to something else
• There’s a multi-currency issue with the exchange rates

Let's make sure the payee, amount, and date match your existing transaction. Just follow the steps and details in this article: Categorize and match online bank transactions in QuickBooks Online. Then, proceed to the Match with an existing transaction section. 

If there's no match at all, we can record payment for a single invoice. Here's how: 

1. Click the + New Plus icon. 
2. Select Receive payment.
3. From the Customer dropdown, choose the name of the customer.
4. From the Payment method dropdown, select the payment method.
5. From the Deposit to dropdown, choose the account you put the payment into. You can put the money directly into an account, like your checking account, or select Undeposited Funds if you need to group the payment with others. 
6. In the Outstanding Transactions section, tap the checkbox for the invoice you're recording the payment for.
7. Press Save and close.

If you're about to reconcile your account, I recommend reading our reconciliation guide to ensure your register is accurate. Feel free to visit our Banking page for more insights about managing bank feeds and reconciling accounts.

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Feel free to reply to this post and I'll get back to you. You have a good one.