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A
Asap Battery
October 7, 2024
Question

Invoices

  • October 7, 2024
  • 1 reply
  • 0 views

When I create an invoice and search for products to add to the invoice, the android mobile app will not pull up all products. It works fine on a laptop. Any suggestions!?

1 reply

JaeAnnC
JaeAnnC
October 7, 2024

I'll guide you through some device troubleshooting steps so you can select a product in your invoices in QuickBooks Online (QBO), Asap.

 

In QBO, the cache stores temporary data to enhance app performance and user experience. However, outdated or corrupted cache data can lead to various issues with the mobile app.

 

That said, you can perform several actions to resolve these issues and start anew with fresh cache data. Before doing so, make sure that you're using a compatible version of the app.

 

Here are some quick steps to fix most app-related issues:

 

  1. Switch the Wi-Fi data connection on your device to 4G (varies by device).
  2. Close and restart the app.
  3. Clear the app's data.
  4. Power down and restart your device.
  5. Uninstall and reinstall the app.

 

Moreover, I'll share this article to go over how to view the invoice status and what the statuses mean: Track the status of invoices in the QuickBooks Online mobile app.

 

Additionally, if you need extra support managing your sales, consider QuickBooks Live Assisted. With this, you can get one-on-one help from experts who can assist you navigate your sales processes, optimize your invoicing, and ensure your financial data is accurate.

 

The Community team is readily available anytime you encounter any bumps along the way when creating invoices. We're only a few clicks away. Take care.

A
Asap Battery Author
October 9, 2024

That did not help. I have products with multiple prices, it only pulls up just one of the prices. 

R
Rasa-LilaM
October 9, 2024

Your feedback regarding the the troubleshooting shared by my peer is valuable as it helps determine the steps needed to fix the issue, Asap. Let me ensure you're directed to the best available support who can help get the prices for your products to appear on the invoices.

 

We have to perform an in-depth investigation to find out why only one price is showing for your products that have multiple prices. The process requires us to access your account and review the item setup.

 

For security reasons, it's best to contact our QuickBooks Online (QBO) Care Team for further support. They can initiate a screen-sharing session to determine the cause of the issue and provide a solution to ensure all prices will show up. 
 

Here's how to contact us: 

 

  1. Navigate to the Help icon in the upper right of your company to display the support window.
  2. Go to the Search tab, enter a brief description of your concern in the field box and click the Contact Us button to view the support options.
  3. Choose Chat to initiate a conversation and Callback to speak with an agent.

 

 

Check these resources for tips on tracking invoice payments and instructions on editing or deleting them:

 

 

You can generate reports to review your income and expenses, and filter them by a specific customer. Click this link for the complete details: Common custom reports in QuickBooks Online.


Drop a comment below if you need further assistance managing invoices or have questions on how to complete a specific task in QuickBooks Online. We'll get back to you and make sure everything is taken care of.

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