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T
TC62
December 4, 2022
Question

Invoicing Isue/Problem

  • December 4, 2022
  • 1 reply
  • 0 views

 Help, please..I have a client that as soon as I generate an invoice, it automatically closes and shows as paid.  I have not been paid, and the invoice never even went out.  It's like there is a setting or something corrupted.  It's just ONE client.

1 reply

M
Mark_R
December 5, 2022

Hi there, @TC62.

 

Let's perform some troubleshooting steps to get this invoicing issue fixed.

 

Before we start, did you receive any error messages after the invoice automatically closed? Any additional information would be greatly appreciated.

 

There are times that the browser you're using had a data issue, thus causing QuickBooks to act weirdly. To verify, let's log in to your QuickBooks Online (QBO) account using a private browser. To do so, you can press this shortcut key on your keyboard:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If this works, you'll need to clear the browser's cache so the system can start fresh. If you get the same result while using a private browser, I recommend switching to a different one.

 

Come back to this post and let me know how the troubleshooting goes, @TC62. I'll be around to provide further assistance.

 

You may also want to run and customize reports in QuickBooks. This will help you view useful information about your sales and purchase transactions.

 

Have a great day ahead!

T
TC62Author
December 6, 2022

Mark,

 

Thank you for the reply - I have tried all of your suggestions and the problem still persists.  I never receive any error message and again, it's only those ONE client that this is happening.

 

I need to fix this as it is preventing me from invoicing prior to year's end.

 

Todd

G
GebelAlainaM
December 6, 2022

Hello there, @TC62. I understand the importance of getting this issue resolved as soon as possible. I'm here to help you. 

 

Since you've down with the suggested troubleshooting process to fix the error in this thread and still get the same concern, I recommend reaching out to our Technical Support Team. This way, they can investigate your account and investigate the issue further.

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help.
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

You may refer to this article for the support schedule with your QuickBooks product: Support hours and types.

 

I've also added this article if you want to personalize and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Please let me know if you need further assistance or have any other QuickBooks-related concerns. I'll be around. Have a good one!

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