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April 17, 2021
Question

IPhone QBO app not up to date with website

  • April 17, 2021
  • 1 reply
  • 0 views
Paid invoices are showing unpaid. Some open invoices not showing up at all. Phone app is not in sync with my computer based QBO

1 reply

LieraMarie_A
April 17, 2021

I'm here to make sure you're transactions are syncing seamlessly, @valleytank.

 

Issues like this can be the result of corrupt cache files in your mobile app. Not to worry, you can clear them in a few easy steps. Doing this helps restore the application to its default settings. 

 

  1. Go to the Hamburger menu (☰).
  2. Select Settings.
  3. Click Refresh Data.

 

If it's still not pulling up the latest data, uninstall, and re-install your mobile apps to start a clean slate.

Here's an article that can help you get around with QuickBooks Online using iPad: QuickBooks Online iPad: Frequently Asked Questions. It also includes answers to your How Do I questions about using the apps. 

 

Visit me here again in the Community and keep me posted on your progress in getting this resolved. I'm determined to help you succeed.