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daw100
May 4, 2021
Question

Is anybody having problems with the qbo app?

  • May 4, 2021
  • 2 replies
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2 replies

Rubielyn_J
Rubielyn_J
May 4, 2021

Thanks for posting here your concern with the QBO app, @daw100.

 

If you're using the QBO desktop app, this is no longer supported as of April 20, 2021. This could be the reason why you encounter problems while using the app. That being said, I suggest accessing your QuickBooks Online account using a browser. 

 

For additional info about the update, you can review this article: QuickBooks Online Mac and Windows Desktop App update.

 

If you're using the QBO mobile app, let's ensure that this is updated and your phone's OS. This helps your application work continuously without interruptions. 

 

Also, when it's not fully functional, performing the recommended basic troubleshooting steps will resolve the issue. 

 

First, clear the app's cache files. Doing so helps in resolving any sorts of errors in the system. Here’s what you need to do:

 

  1. Log in to your account.
  2. Go to the Help menu at the top of the screen.
  3. Choose the Rest App Data option on the drop-down selection.

 

If you get the same result, uninstall and reinstall the QuickBooks Online app. This is to ensure you get the most recent version of the application. 

 

Can I also ask if you encounter an error message when trying to use the QuickBooks app. Additional info would be much appreciated for me to input other steps to fix your concern.

 

Moreover, here's a link you can open to guide you on how to solve common errors in QuickBooks Online mobile app for Android.

 

Feel free to get back to this thread if you need help using your QuickBooks app. I'll get back to you as soon as I can. Have a wonderful day ahead.

M
mmtunke
May 27, 2022

When I click the mobile app, it opens for one second, but immediately crashes. I’ve even tried deleting and redownloading it. Is there a way to fix this?

L
Leewhite
July 27, 2022

Mine does same thing for over a year just got new phone so thought I would try it again and it just crashes when I go to login.   For how expensive it is to run quickbooks you would thing this would be fixed by now 

    Rubielyn_J
    Rubielyn_J
    May 5, 2021

    Hi, @daw100.

     

    Hope you’re doing great. I wanted to see how everything is going about the problem with the QuickBooks app you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

     

    Looking forward to your reply. Have a pleasant day ahead!

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