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PYRC
May 24, 2023
Question

Is anyone else experiencing issues with the Connect to Square app? It seems to have stopped working for me 5/21. I disconnected the app and reconnected, but no luck.

  • May 24, 2023
  • 3 replies
  • 0 views
When I reconnected is indicated that transactions were being retrieved, but hours later I still see nothing.

    3 replies

    K
    Kurt_M
    May 24, 2023

    Hi there, @PYRC.

     

    I can see the urgency of this matter, and I want to ensure I can provide you with the information to help you with your query. Upon carefully checking here on our system, there's an ongoing investigation about being unable to connect to the Square app. That said, I'd recommend contacting our Customer Care Team. This way, they can add you to the list of affected users, and you'll receive an update once troubleshooting is available.

     

    To get you going, these are the steps:|

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

     

    For more information, please see this article: QuickBooks Online Support.

     

    Additionally, here's an article to ensure your Square app is set accurately inside QBO: Connect your Square account to QuickBooks Online.

     

     

    @PYRC, I'll be here in the Community space if you have any additional QuickBooks-related concerns or need help accomplishing tasks inside the program. Feel free to mention my name below. I'll make sure to get back to you as soon as possible. Take care, and have a nice day!

    P
    PYRCAuthor
    May 24, 2023

    Hi @Kurt_M  Thanks for getting back to me so quickly. I had chatted earlier with Quickbooks online support about this issue. Delenn from the support team told me to contact Square as it was not a QuickBooks issue, which after reading your reply is quite disappointing. Of course Square referred me back to Quickbooks support. I'll try to contact customer Care again to get added to the issue for further updates.

     

    Thanks, 
    Tim

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    May 25, 2023

    @PYRC 

    Try opening your QBO account on any private/incognito browser. If the same error persists, consider having a 3rd party connector to reconcile Square transactions into QBO.

    E
    EJSalon
    May 25, 2023

    Yes. I noticed that Square transactions are not being imported into QBO. The Connect to Square app is able to be launched from within QBO ... yet, known deposits from several days ago are not showing up. Have you had any luck with a resolution?

    G
    GebelAlainaM
    May 25, 2023

    I appreciate you for joining the thread, @EJSalon. Let me share additional information about how we can get the issue of your deposit not showing up in QuickBooks Online (QBO) while using the Square app.

     

    In this case, you'll need to reach out to Square support so they can check if there's an ongoing issue with it that's blocking the deposits coming into your QuickBooks account. Also, know that QuickBooks will only depend on the transactions from the third-party app. You can connect with them by visiting their corresponding page.

     

    You can read these articles for more insight about the Square app integrated into QBO :

     

     

    Please get back to us if you have clarification or additional information about managing deposits and other transactions to QuickBooks. It's my pleasure to help you out. Take care always!

    E
    EJSalon
    May 25, 2023

    Already did.

     

    Like the OP, the Intuit rep indicated that they had exhausted all of their capabilities and directed me back to Square. It's a catch-22 with Intuit's "Connect to Square" app when problems surface. Both parties blame the other. Who's the developer of Connect to Square? 

    N
    Nerd
    May 25, 2023

    We are having the same issue as well.  It looks like Intuit is aware of the issue as I'm seeing this prompt at the top of QBO now:

     

     

    I have some transactions that can't be added either, since this issue started.  Upon trying to add the transaction this error comes up:

     

     

     

     

      R
      Rea_M
      May 25, 2023

      I appreciate your rationale for the issue, @Nerd.

       

      I want to ensure this matter is addressed quickly. With this, let me share more details about the Connect to Square app connection issue and redirect you to the best help available so you'll get to manage your sales transactions in QuickBooks Online (QBO).

       

      For the time being, we have an ongoing investigation with the connection between the Connect to Square app and QBO. Rest assured that this issue is currently being worked on with utmost urgency. 

       

      If you haven't already, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. To do this, here's how:

       

      1. Sign in to your QBO company.
      2. Go to the Help (?) menu.
      3. Select the Search tab.
      4. Click the Contact Us button.
      5. Enter a brief description of your concern in the What can we help you with? field.
      6. Select Continue.
      7. Choose a way to connect with us (Send a message / Chat or Get a callback / Callback).

       

      Once everything is all set, you may also want to check out this article as your guide in managing your Square app settings and reviewing transactions in QBO: Connect your Square account to QuickBooks Online.

       

      Let me know if there's anything else you need in managing sales transactions in QBO. I'm always ready to help. Take care, and I wish you continued success, @Nerd.

      M
      mikewillso
      July 25, 2023

      Has this been resolved yet?  I was just about to sign up with Square (QBO), and it would be useful to know that the integration works. 

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