Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Hello there, Ashworkz.

I'm here to ensure you're able to pay your federal tax payment electronically in QuickBooks. This way, you can submit your payments on time and keep your account updated.

When paying your taxes electronically, you'll have to enter your EFTPS login credentials carefully so the agency will not reject the e-payment.

You can update your EFTPS credentials. This way, you can resubmit your federal e-payments and resolve the password issues. Once done, let go to the Pay Liabilities tab in the Payroll Center page to void the rejected payment so you can resubmit another one. Here's how:

1. Go to the Employees menu.
2. Select Payroll Center.
3. Choose the Pay Liabilities tab.
4. Go to the Payment History section, then open the rejected payment.
5. Once opened, right-click the check image.
6. Select Void Liability Check.

After voiding, the liability will show up in the Pay Taxes & Other Liabilities table again so you can resubmit the payment. Just make sure to unchecked the Remember my information for next time box so you can input your new login credentials. For the detailed steps, kindly refer to this article's Submit e-payments section: E-Pay tax liability payments. It also contains answers to the most commonly asked questions about e-payments.

In addition, you can go to the E-Payments tab so you can check the status of the e-payed federal tax. You can check out this article for the complete information: Check e-pay status. It also contains instructions on how to check an e-file status.

Please let me know if you have other concerns. I'm just around to help.

Hi deejayHB929,

The ability to send tax payments is an important thing to do to keep your business compliant with the government.

We'll help you check to see why you kept on having rejected payments. However, you have already done the things we can suggest from here. Therefore, I would recommend reaching out to our Payroll Support. That way, they can check to find the root cause of the issue. They can also use the screen sharing tool to see your setup.

If there's anything that I can help you with, please don't hesitate to go back to this thread.

I had the same issue recently while filing my Fed 941. The first error was "password expired...". After changing the password, the error was "authentication failed". I spoke to QB tech support. He asked me to do a software update in QB Desktop. After the update, I retried the epay and it worked. Hope this helps.

Hello

I'm having the same issue I've update QB I've updated my info on EFTPS website and still I have my payment rejected !   When is Intuit gonna fix this !

I'm having the same issue and none of the "fixes" have worked for me either. I have to login to the EFTPS website to make the payments. It's very annoying!

As the original poster of this question, I can report that I am still, eight months later, not able to process EFTPS through the QB Desktop program.  There is nothing wrong with the internet password or login information with EFTPS, or the way it is entered in QB.  This problem just suddenly occurred at the beginning of the year, after having worked perfectly up until that time.

I will tell you all that I have tried all of the tips and tricks that the Intuit/QB teams have suggested, none of which is particularly high tech or other than routine maintenance.  None of it has worked.  I had a telephone consult with a tech specialist who recommended running database utilities, verifying, and compressing the data. That was all done, no errors found in the data file, yet the federal tax payments function still comes back with an error.

The next step recommended was to allow a QB tech person to work with the data to the tune of about $800.  No.  Just no.

As of Jan 10, 2021 its also happening to me after following all suggestions on this thread.  These automated replies are ridiculous. 

I did everything in every post in this thread - none of it worked.

Still rejecting - had to manually pay through EFTPS

Was hopeful about resetting pasword on EFTPS website, then trying again in QB while unchecking the 'remember' box.... no dice.  Tried it twice for both of my companies.

I'm not going to waste my time on a support call.  I've been dragged through that process one too many times... hours later I get off the phone and am no better off.  I know tech support has to take you through all the mundane steps, but dear god...  I don't have hours to spare nowadays.

Intuit - is there any way of skipping the front line tech-support soldiers and going straight to a live, human, high-level tech support engineer who would have already read this thread and can take it from there?  Or could you just pass this along to one of them so they can find the real issue and report back?

Hey everybody,

I came back to maybe help someone else who is about to throw their monitor out the window.

So, you'll see my past last month about being just as frustrated as everyone else and the answers not helping.

Well, I _think_ I've figured out the secret  - and Intuit's answers are partially correct, but incomplete.

After I made that post, I just gave up and paid it manually thru the EFTPS system.  I kept researching, and found a few things:

• Yes, EFTPS is starting to require regular password changes, which is what prompts this mess to happen.
• Yes, you need to change it on the EFTPS website.
  • A related warning - your new password needs 14 characters.  Be sure to do that because EFTPS only allows a password change every 10 days.  See: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/trying-to-pay-our-eftps-today-quickbooks-indicated-my-password/00/483863
• Yes, you need to follow the instructions Intuit has provided to clear out your info in the QB submit window and put your new info back in.
• HOWEVER, it seems that there is some sort of delay between changing your password on EFTPS and it propagating through their system to reach the area that allows Quickbooks to login with it.  

I don't remember how long you had to wait.  Unfortunately, I came across this information a month ago and forgot where I read it, so if anyone else finds it, please post here to save the sanity of future QB users.  I just paid my January taxes and it went through.

INTUIT SUPPORT:  Please take note, if others start verifying that this is the correct solution, please add this to your knowledge base for your automated replies.

Yes!  What a nightmare.  Happened last year when the IRS changed the policy regarding passwords for EFTPS requiring a reset 1 every year.  I didn't recall reading or hearing about the impending change, client deposits just kept rejecting.  I had clients with the same EFTPS password for 10 years.  When it first happened I frantically changed each payroll client password.  This year when it happened I went through and changed the passwords.  For some reason 1 of the changes must not have happened at the sametime an FTD was processed.  FTD's sent after that particular deposit posted without an issue. Because the amount was so similar to another FTD we didn't notice until the client received a notice with penalty and interest tacked on of course.  The IRS has been contacted but will not abate the penalty and interest.  They said to appeal when they receive a notice from IRS.  I think we should file for abatement now!

It sounds awful but I'm actually so relieved to have found this thread.  I thought of another point I want to mention - around December/January 2020-2021 whenever I tried to access the "E-Payments" tab in the Pay Liabilities window the program crashes.  This happened with just about every client file and is still happening in some files.  I think Intuit needs to fess up it's a problem on there end so we can get penalties and interest due to this issue abated.  It must be a huge boon for the Federal Government because as we all know when it comes to payroll penalties the IRS takes no prisoners.  

It might be time for me to consider other alternatives.