Question

Is anyone else have a problem with federal e-payments rejecting for password issues? Log-in for EFTPS correct, but QB epay continues to reject.

Forum|Forum|6 years ago
May 1, 2020
26 replies
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Original commenter did not share additional details

QuickBooks Desktop

Here is my issue and I can't find anyone with QBDT to give me a good answer and what am I supposed to do if it never goes past the submitted to intuit status?

So, I submitted my 941 efile almost 3 days ago and it still says submitted to intuit. I have called a few times and the only answer I get is that it is still processing and wait 10 days. It has never been this way, I submit to intuit and it says submitted to intuit and within 24 hours (usually much quicker) it will say submitted to agency and the agency accepted or rejected. The QBDT website says same thing so its like my submission is stuck within intuit and not being submitted to agency. Both people I spoke with QBDT said it was an IRS issue to pass the issue off. It's not an IRS issue it hasnt' been sent to the IRS yet, it's still with Intuit. QBDT website even gives the process. I can't re-efile as QBDT wont' let me do that.

T

TirzahC

I can share additional info to ensure you can submit EFTPS payments seamlessly in QuickBooks Desktop (QBDT), monikalynn.

Once we forwarded the form, we need to wait for the IRS either accept or reject it. We will send you an updates from your email time to time.

In addition, you can go to the E-Payments tab so you can check the status of the e-payed federal tax. You can check out this article for the complete information: Check e-pay status. It also contains instructions on how to check an e-file status.

For more details about this process, I suggest checking this article: Small business tax forms, terms, and dates to know for 2021

Please let me know if you have other concerns. I'm just around to help.

M

monikalynn

Good Morning and thank you for responding, however this is not about payments as I stated this is my efile 941 quarterly report. All my other efiles sent at same time, for state and w/2,W3 went thru fine. In my research the progression one efile is submitted it

submit to intuit

submitted to agency

agency accepts or rejects

My 941 quarterly report is stuck at the submitted to intuit stage and has NOT been submitted to agency IRS yet? Why, no one I talked to can tell me. I have tried now 4 times and no one can answer, they say wait. it does not take over 72 hours. Someone from a higher level was to call me back yesterday and NEVER did.

M

markschaumlaw

Yes-and no one can tell me how to re-insert my pin and pasword

JoesemM

I'm here to make sure you're able to enter the pin and password, @Mark11_2.

To get started, let's ensure that you Update your QuickBooks to the latest release and download the latest tax table updates. This is to avoid any issue upon entering the pin and password.

Then, you can now enter the 4-digit EFTPS PIN and password when processing e-pay in QuickBooks Desktop.

Here's how:

Go to Employees, then select Payroll Center.
Select the Pay Liabilities tab.
In the Pay Taxes & Other Liabilities section, select the liability to pay, and select the View/Pay button.
Review the liability details for accuracy.
Select E-Pay.
Select E-payment as your payment method, and hit E-pay.
Ensure that the Remember My Information for next Time box is checked.
Enter your 4-Digit PIN and EFTPS Internet password.
Enter any other missing information.
Click Submit.

Also, when making tax payments in QuickBooks, you'll be given an option to save your EFTPS password. QuickBooks will remember the information the next time you make a tax payment.

If you need a reference, you can check these articles:

I've also included an article that will help you handle rejected e-payments and e-filed forms in QuickBooks Desktop: Handle rejected tax liability payments.

In case you need to check your taxes and employee contributions? This article can help you pull up an effective report: Create a payroll summary report.

If you have other concerns or further questions, please leave a comment below. I'll get back to you as soon as I can. Take good care, @Mark11_2.

D

dso0216

OMG, Another rejected deposit from October 2022. I continue to experience this issue and just received another notice about a client - Just received an approved abatement for the same issue last July. Thankfully IRS waived the penalty on that one. I've checked emails for rejects for this client. Found nothing. I started diverting the reject emails to a designated folder, no reject for this client. This year I even routinely changed all EFTPS passwords December/January to prevent the expired password issue.

The only way I know a deposit has rejected is actually open the payment in the check register. The program, no matter which client, continue to crash when I attempt to access via the E Payments tab in the employee center.

I'll be begging the IRS for mercy once again. However, I think I really need to get on a new payroll provider for my clients.

C

Child of God

If it is the same issue I had. It was because the password has to be exactly 12 characters long on the EFTPS website and quickbooks.

D

dso0216

Here's the thing though. The password worked FINE just now when I signed into the EFTPS website. It is the same password I've used since January 2021 when I changed due to the last round of rejected passwords. Had another client with another notice their 940 payment made back in April 2021 rejected. Both times I've gone through all my emails, no email. I've tried accessing the epayments tab in the Payroll center and the program still crashes each time no matter which client QB file I'm trying to access. I've done screen shots and will be requesting abatement - the one is only 21 cents so I won't bother but still my clients are losing faith in me, and at this point I'm losing faith in myself thinking I failed to do something. But now I'm 100% convinced this is not me it's the program, set-up, bug, whatever you wish to call it. Sucking time and energy, AND money.

M

MargauxInDenver

You must log into EFTPS and choose another password. If you want to pay through QuickBooks payroll you must change your password once a year. Yes you may login to EFTPS but that does not matter, if you're paying through a program like QuickBooks or peach tree or any other secondary program you must change your password once a year with EFTPS. You change it with EFTPS and then you change it when you go to e-file through QuickBooks. It is the same pin. You could just change the last letter number or symbol and that makes it easy cheesy. I have done this for umpteen clients in the last month and it takes 5 minutes literally.

D

dso0216

I don't buy it sorry. And it may take "10 minutes" for one client but I have multiple, all of whom I now have to monitor if payments post, change all passwords, it's a hassle and has become very expensive in time and money. Not to mention the loss of clients, trying to explain what happened, etc. And then I have to respond to the IRS, in some cases request abatement. That "10 minutes" takes precious time I could spend on something else more productive.

And why if I change the password and can use EFTPS directly do the payments from QDT reject? Why 12 characters, where does it say that. I know Intuit has put this on the IRS but I don't buy that either. When did Intuit state to ProAdvisors with the Enhanced Payroll the password must A.be changed annually, B.be 12 characters long only.

V

valprice1

@dso0216 You can "not buy it" if you choose, but you will continue to have issues. Facts are facts and no amount of complaining will change them.

Here are some references in case you want to do the research yourself: https://tscpafederal.typepad.com/blog/2019/08/eftps-system-password-update-.html

https://errorgenie.com/quickbooks/change-eftps-password-in-quickbooks/

https://hbecpa.com/attention-quickbooks-users-update-your-eftps-internet-password/

This information has been out there for well over 2 years. Yep, it is annoying. Yep, there isn't enough info on the EFTPS or IRS sites about the issue. But I'd rather spend my time on important and solvable stuff, so I simply set a reminder in my calendar and change my password for every desktop payroll client every year and verify that the new password works. Haven't had a payment rejected since then.

The e-payments tab now, that's another kettle of (very stinky) fish! I continue to complain regularly about that because it is within Intuit's control and the engineers need to fix it NOW.

I

IdealElectric

Have to update your password to exactly 12 characters

L

leeseinmt

Yes, and it has cost me thousands (i.e. 10s of thousands $) in penalties and interest. I cannot hate QBDesktop Payroll any more than I do right now.

AND, extra special, the pw "fails" randomly without any notification.

V

valprice1

@leeseinmt It isn’t random. It is every 13 months and has been for years.

L

leeseinmt

Not mine. It happened 8 months ago, and happened again 6 weeks ago. Ergo, decidedly NOT a 13-month interval. Hence my comment that it isn't a logical timeline like every 90 days etc. Your mileage may differ.

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